Is Cloud 10 Too Good To Be True?

Updated on: by Amy Kennedy

Cloud 10 under Transcom

Need Easy Extra $350+/Month For Free?

  • SwagBucks: Watch videos, take surveys, shop and more to earn real money. Earn up to $35 per survey! No hidden fees and completely free. Join Swagbucks Now to Get $5 Free
  • InboxDollars: Has so far paid its members over $40 Million. Watch videos, take surveys, shop and more. Join InboxDollars Now and Get Free $5
  • SurveyJunkie: Make $5-$25 in your spare time from home to take online surveys, participating in a Focus Groups and trying new products. Join SurveyJunkie Now
  • Branded Surveys: Complete online surveys. Collect points. Redeem your points for cash & gift cards. No hidden fees and completely free! Has so far paid its members over $18 Million. Join Branded Surveys Now

Cloud 10 appears to be operating under the name of Transcom now, but the official website still comes up under “Cloud 10” in a search.  In the research for this review, it came to my attention that apparently there has been a recent buyout resulting in some changes.  Therefore, whether the information in this review will remain exactly the same is yet to be seen.  The company is virtual contact center offering customer support to clients utilizing at-home professionals.  They are based in Denver, Colorado, but hire in many different areas.

How Do I Apply?

The application process starts out fairly basic.  An application is filled out with the standard information.  The company will verify that they are hiring in your area, and you will need to verify you meet their technical requirements.  Past this point, there is an interview process and verification that there is an open schedule that will fit your needs.  There was some discussion in previous years of the fact that it could take up to 30 days after the interview to hear from them, but this may or may not still be the case.  Then it could still be more time before you receive an actual assignment after you are hired.

Technical Requirements

One of the complaints that popped up frequently in the research for this review is that those applying did not meet system requirements.  If you are interested, their website has a link to a list of requirements here, and there is also a test you can perform if you are still unsure.

Pay Information

I could not nail down a specific pay rate other than $9 an hour in 2006.  I am fairly certain the rate is higher now as older reviews discussed very low pay, and more recent comments note that the pay is very good.  Other information about pay is pretty positive.  They pay by the hour, not by minutes on the phone or per phone call as many phone jobs do.  You are paid from the time you log on to the system until the time you log off.

Additionally, you are hired as an employee rather than an independent contractor.  The schedule is set, but you get to choose those hours that work best for you.  You just have to be willing to stick with them.  Cloud 10 says their employees typically work 5 days a week, 32 to 38 hours per week. Depending on the project, night, weekend, and holiday hours may be necessary.  There were several comments posted by current and previous employees that said overtime pay is offered when appropriate.  Funds are direct deposited every other Friday.

What is the Work Like, and Am I Qualified?

The job is one that offers customer service to the customers of various companies.  There is a comprehensive list of qualifications, and even recordings of sample phone calls to help you determine if the job is right for you here.

The At Home Professional positions offered  at Cloud 10 include:

    • Customer Service
    • Customer Service and Sales
    • Technical Support
    • New Product Launch

Pros to working for Cloud 10

The number one pro of working for Cloud 10 most is likely the ability to work from home.  However, the hourly pay is a definite plus as well, especially in this industry as it is not common.   They also offer paid training, which is helpful in a position with them and likely will be helpful in getting on and working with another similar company later.

Cons if working for Cloud 10

There are a lot of complaints about not meeting system requirements, but this can be easily avoided by double checking at the link above before even applying.  Also, although they hire employees rather than independent contractors, there are currently no benefits.   This means no sick days, vacation days, or insurance.   Another common complaint was the lack of opportunity to advance or get a raise, regardless of time with the company, experience, or knowledge.

The single largest concern about Cloud 10 however, was the fact that contracts often end suddenly and without notice.  While this is not uncommon in the work-at-home world, it can be devastating if not anticipated.  The issue has to do with the companies that Cloud 10 offers services for rather than the workers in most cases.  There could be issues with over staffing, lack of demand, or a host of other issues.

Lastly, there seems to be a lack of the flexibility that many are looking for in a work-at-home position.  You get to set your schedule, but once it is set it apparently cannot be changed.  You must work that schedule every day.

Similar Platforms you can Try

Amazon

Amazon is one of the world’s leading e-commerce and cloud computing companies. They offer numerous roles in areas such as customer service, technology, product management, and more. Working for Amazon can provide an individual with a unique opportunity to contribute to a wide range of innovative and cutting-edge projects.

Concentrix

Concentrix is a global business services company specializing in customer engagement and improving business performance. They offer roles in customer service, sales, technical support, and other business services, making it a potential alternative for those considering a position at Transcom.

Teleperformance

Teleperformance is a leading global group in digitally integrated business services. They offer a wide range of services including customer experience management, social media, and consulting solutions. They provide a multicultural and multilingual environment that reflects the culturally diverse clients they serve.

Sitel Group

Sitel Group is a leading global provider of customer experience management solutions. They offer numerous roles across areas such as customer service, training, operations management, and more. Sitel also offers work-from-home opportunities, providing flexibility for its employees.

Need Easy Extra Cash?

Pinecone Research, a leading name in online survey panel honesty, absolutely guarantees $3 cash for every survey you complete!
Take advantage of their time limited New Membership drive and register NOW. Join today: 100% free!

Join Pinecone Research Now

TTEC

TTEC is a global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. TTEC’s roles are diverse and cover areas such as customer service, sales, technology, and consulting.

Final Thoughts

Cloud 10 is a legitimate work-at-home opportunity that pays.  It can be a great opportunity for training and making a living from home, but despite the fact that workers are hired as employees and paid hours, it should not be relied upon too heavily.  It has some characteristics that could entice some to rely on it more than other types of work-at-home positions, but the fact is that it is just like any other.  Look at is as good work while you have it, but always have a backup plan.  Work is neither steady nor guaranteed for any amount of time due to a number of potential unforeseen circumstances on the company’s end.

None of these negative issues with Cloud 10 are uncommon for work-at-home positions.  If you go into it aware of the system requirements, lack of flexibility, and potential for contract cancellations, this can be a great opportunity to begin or enhance a work-at-home career.

Related Posts:

Earn Everything… nearly!

Join Ipsos iSay, one of the few Faithful and Honest survey panels and earn prizes, gift cards and donations. Stack your points and redeem them: Simple! No hidden fees and completely free!

Join Ipsos Now

Comments

Click here to post a comment...
Post comment