Capital Key Business Solutions
With Capital Key Inc you will be answering telephone calls from the customers of our clients. Customers call us for product & technical support guidance. We respond to any inquiries from our customers. All of our programs involve quality assurance testing with performance evaluations and feedback to the At Home Advisor We do not do any outbound telemarketing.As a Independent Contractor you get to choose which program you will work for and Capital Key also determines the best fit—of personality and other characteristics— based on the requirements of a given client, then we screen applicants based upon those requirements. If you are a match for more than one of the clients for whom we are hiring, you select your preferences. . Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support representatives—all with expertise in your program—available to you in secure chat rooms, as well as by phone. Performance goals are determined in accordance with our clients’ needs. In order to operate as efficiently as possible for our clients, you will receive calls in a fairly steady stream during each work shift. The ability to handle those calls with the appropriate balance of good customer service and efficient resolution will be one of the things we will train you to do well. You will be connected to our telephone system during the entire period of each work shift, resulting in the inability to take personal calls during your shift.Skills that would make you successful in the work at home environment: Organized – Able to prioritize and self-manage, set goals and reach them. Independent – Self-sufficient, able to work without constant feedback from your boss, co-workers or clients. Disciplined – The motivation to complete jobs with little direction. Effective at Communicating – Work At Home positions rely on email, chat and phone. Good writing skills, response time to emails and phone presence is key! Personable– Outgoing personality and networking skills. Keeping coworkers in the loop with friendly emails or chats.
To apply for this job please visit the following URL: https://www.indeed.com/cmp/Capital-Key-Business-Solutions/jobs/Customer-Service-Representative-5d00e77962d05bed?q=work at home →