Lourim Virtual Staffing, LLC
Overview: Service Fortune 500 companies and provide quality customer service, regarding various available products and services to inbound customers while operating remotely.
- Receive inbound customer service, sales support, or tech support calls
- Provide contact completion and/or alternate solutions for the caller
- Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
- Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
- Adhere and meet client program metric performance goals
- Maintain concentration and focus in order to meet performance goals
Skills & Abilities:
- Excellent knowledge of business English, spelling and punctuation
- Must be able to communicate clearly and effectively
- Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information.
- Demonstrate the ability to handle pressure when attempting to meet performance goals.
- Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
- Ability to remain alert and ready to accept calls, even during periods of low call volume.
- Ability to project and convey a positive, concerned and professional image to customers
- Ability to be adaptable and quickly adjust to change
- Must be able to conduct data search efficiently and effectively while working within specific time constraints
- Ability to maintain a well-organized work area
- Manage time effectively
- Concentrate and focus for extended period of time
- Remain alert at all times
- Adhere to work schedule and punctuality requirements
High School Diploma or GED
Experience: At least six months of customer service experience
Call center experience preferred, but not required.
Work from home experience is preferred, but not required
- Laptop or Desktop Computer
- Computer Monitor (15″ or higher…).
- Computer Hard Drive with only the following Operating Systems: Windows 7 (32 or 64 bit), Windows 8 or Windows 10.
- Computer Hard Drive with 1 or more GHz dual core processor and a memory of 2 GB RAM or more.
- Computer Keyboard and Mouse
- Hard-Wired Land Line Telephone (plain old telephone line) w/long distance and international long distance service (preferably through your cable provider)
- Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection: minimum download speed of 3 mbps or higher and a minimum upload speed of 1 mbps or higher.
- Internet Software: Internet Explorer 8.0 or 11, Edge, Mozilla (Firefox 14 to 42) and/or Safari 8 or 9.
- Noise canceling headset with microphone (Brands: Logitech, Plantronics or Microsoft)
- Computer Desk/Chair
- Office space (Can be anywhere)
To apply for this job please visit the following URL: https://www.indeed.com/cmp/Lourim-Virtual-Staffing,-LLC/jobs/Remote-Customer-Service-Representative-30669f8c1dc2b8d9?q=work at home →