Become a Chat/Email Agent at Paperless Pipeline

Do you enjoy assisting people online?

Do you prefer customer service over sales?

Do you have excellent communicative skills?

Well, then becoming a chat or email agent at PaperlessPipeline.com might be the work-at-home job for you.

What Exactly is Paperless Pipeline?

Founded by Dane Maxwell in West Des Moines, IA, Paperless Pipeline is an online document scanning and storage software that helps real estate firms go paperless. Anyone who has ever bought or sold a house knows about the massive amount of paperwork involved. Paperless Pipeline helps to scan and store all of the documents and then organize them in a way that the real estate agents, brokers, and managers can all find them. The files can be accessed via their laptops or mobile devices.

This also allows for auditors to have much easier access to any questionable files. Anyone who has ever been involved in records management knows the amount of paperwork that can accumulate and also the expense of storing those records offline (hardcopies) or on CDs at designated record storage companies. Not to mention that storing records for too long can also be a red flag for an auditor.

What Types of WAH Jobs Are at Paperless Pipeline?

While there is a variety of jobs at Paperless Pipeline, the work-at-home positions are the chat /email agent- formally titled Customer Advocate.  Luckily this position does not entail selling the online software, but assisting those clients who have already purchased the software and need assistance or a question answered.

What Are the Hours and Pay at Paperless Pipeline?

After training, Paperless Pipeline pays $20 an hour and offers full-time.

Payday is every two weeks and is delivered via direct deposit or check. Direct deposit is preferred. The hours will vary depending upon your location, and while it is not 24/7, the hours are extended past office hours since realtors sometime do work later or need to pull up their files after the office is closed.

Update:

Paperless Pipeline Representative, Rajesh, has informed me they have never paid anyone this rate. However, a job posting they shared last July said the job starts at $20 an hour based on experience. It’s possible that pay rate has changed or will change for future openings as Rajesh tells me, “Hours and pay vary depending on the type of position as well as your experience and skill”.

Additionally Rajesh says the pay frequency and method information above is not accurate. However, our information comes directly from an agent currently working the home based customer advocate position. It is difficult to ignore the conflict of information- so I suggest asking for clarification if a job is ever offered to you.

Are You an Independent Contractor or an Employee?

This position is an IC or Independent Contractor position. You will be responsible for your own taxes and should receive a form 1099 if you make $600 or more in any given calendar year.

What Skills/Special Training Do You Need?

The main skill the recruiters at Paperless Pipeline are really looking for is excellent communicative skills. This entails good grammar and spelling as well as listening and problems solving skills. You will be using the chat feature or the email feature on their web site to assist clients. So, if you use AIM or another chat feature now and are comfortable with email etiquette, then this might be a good fit for you.

What Are the Computer/Home Office Requirements?

All you will need is a PC or laptop with Windows 7/Windows XP/Windows Vista, and an ethernet cable. You will need a noise cancelling headset with a mic, but only for training. You will also need a quiet work space in your home.

What is My Overall Impression of Paperless Pipeline?

After reading several online testimonials from agents, who are actually working at Paperless Pipeline, I would have to say that I am impressed with the company and certainly the pay.

Unfortunately, it was really difficult to find much information on Paperless Pipeline.

How Can One Apply to Paperless Pipeline?

There was an email address to use to apply at one time. However, I was told they won’t be hiring again until probably sometime in early 2014. (Update: A contact from Paperless Pipeline tells me they do not currently have plans set in place to hire in the near future) In the meantime, I would recommend finding them on Facebook and “liking” their company. Also, they are on Twitter, so you could follow their company updates there and learn more about their brand. Being aware of their presence on both of these social media networks, will certainly alert you to any potential growth or hiring.

Good luck to all those who may apply in the future.

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