Become a Moderation Expert at ICUC
Updated on: by Amy Kennedy
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Are you someone who frequents forums?
Are you one who understands how important branding is to business?
Then the ICUC moderation agent job might be just what you are looking for.
What Exactly is a Moderation Agent or Expert?
A moderation agent is someone who basically acts on the behalf of the client and goes into the clients’ forums and social media accounts to answer questions, engage with their target market, and promote yet protect their brand.
You will be moderating forums, approving or deleting comments on social media as well as ensuring the proper online conduct of the site visitors. As you well know, most all forums have rules and guidelines for what may and may not be shared.
Does ICUC really stand for anything?
No, it is a clever way of saying, “I see. You see.”
How Long Has ICUC Been in Business?
ICUC Moderation Services Inc. is a Canadian company that was founded in 2002 as social media began to grow. Services are available to the client in ten major languages, which makes sense due to the Internet being global.
Their full line of services includes:
- content moderation
- community management
- content strategy
- social media
- customer service
- social listening
Your formal title for the moderation position would be ICUC Home Moderation Expert. Some of their clients include Virgin Mobile, Starbucks, and Chevron.
Does ICUC Offer Benefits?
You are actually an employee at ICUC with either part-time or full-time hours plus “benefits”. Pay ranges from $10 to $18 an hour and hours are available 24/7. Payday is every two weeks via direct deposit.
They do accept people in other countries to work for them, and they appear to be growing all the time. Before completing the application for working at ICUC, you might want to engage with the live chat agent on their website to be certain that they do hire in your country.
While the company does mention “benefits” everyone I talked to said that there were no sick days, vacation days or insurance of any kind. The only benefit was working from home and making a better hourly rate than most work-at-home jobs. ICUC claims that 80% of its 600+ employees worldwide work from home.
The reviews on the company overall weren’t bad. You can see them on Glassdoor here.
How Does Scheduling Work and Is It Flexible?
Scheduling is flexible as the Internet is 24/7. There are minimum requirements for both full-time and part-time. Part-time is around 15 hours.
What Are Their Requirements?
As you might imagine, the client is depending upon your skills, expertise, and professionalism to represent them and their brand online. The following are the requirements:
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- a strong command of the English language.
- quick decision making.
- strong work ethic.
- able to multitask.
- a good sound judgement.
- above average computer skills.
- an above average knowledge of social media.
- an updated computer or laptop with anti-virus and anti-malware software installed.
What is the Application Process at ICUC?
You must select the following link then select the position that you want. You will need to complete all of the paperwork, attach a resume, and be willing to submit to a criminal background check (no charge for you). Should ICUC be interested in potentially hiring you, you will be contacted. You may be asked to do a few tests depending upon your skill level.
How Does Training Work?
Training is done via a third-party vendor called Moderation Gateway. Moderation Gateway trains moderators for other companies as well. The cost of the training is paid via ICUC.
How Would An Interested Applicant Apply to ICUC?
Based on comments to this post and subsequent research, it appears that this company is now ICUC.social. Here is an updated careers link, of course, good luck!
See below for any work at home openings at ICUC currently posted to Indeed.
Are There Alternatives to ICUC?
If you are looking to work as a social media agent, you can also try the following alternatives:
Hootsuite is a comprehensive social media management platform.
They provide features for scheduling and publishing content, monitoring social media conversations, and analyzing campaign performance.
Hootsuite also offers a certification program called “Hootsuite Academy” which provides training and credentials in social media marketing and management.
Sprout Social is another comprehensive social media management platform that offers various features for managing and analyzing social media accounts.
They provide tools for content scheduling, social listening, analytics, and collaboration.
Sprout Social also offers a certification program called “Sprout Social Academy” which provides training on their platform and social media best practices.
Buffer is a popular social media management platform that focuses on content scheduling and publishing.
It allows users to schedule and publish posts across multiple social media platforms from a centralized dashboard.
Buffer offers additional features like analytics and engagement tracking.
While they don’t have a specific certification program, Buffer provides a wealth of resources and educational content on their blog and website.
Socialbakers is an AI-powered social media marketing platform that offers tools for content planning, publishing, and analytics.
They provide features for audience targeting, competitor analysis, and influencer identification.
Socialbakers also offers educational resources, webinars, and training materials to help individuals improve their social media marketing skills.
Falcon.io is a unified social media management and customer experience platform.
It offers features for social media publishing, engagement, monitoring, and analytics.
Falcon.io also provides capabilities for customer data management and personalized messaging.
They offer a “Falcon Certified Professional” program that provides training and certification in social media management using their platform.
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