This review of Pleio has been updated. The information on this page may be out-dated and no longer accurate. Please visit the most recent review of Pleio to learn more about becoming a GoodStart Agent.
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What is Pleio?
Pleio (pronounced “Play-O”) is a company based out of Canada that has incorporated into the US recently.
What is a Pleio GoodStart Agent?
A Pleio GoodStart Agent is a person who provides a complimentary follow-up service for people on important medications. This service is a way to help patients build a good routine and create good habits for good health. All calls are outbound and are customer service oriented. The calls for each program differ, but all focus on medical adherence. Technically there are two types of GoodStart Agents, Registration Agents who will make the initial (cold) call and ask the patient if it would be ok to have someone call them back to talk to them. The other type is known as Call Center Agents and these are the people who actually do the calling back and conversing with the patients. about their medications and adherence. All agents are expected to work 16 hours/week as a part of their contract. We are independent contractors and control our own schedules but calls are not guaranteed when you want to work so you might need to fluctuate your schedule to fit the calling need and make money.
Does Pleio Charge and Fees?
There is a $20 background check fee that you will be asked to pay AFTER you have gone through training and start making calls. You will not pay this fee if you go through training and you are declined a job.
Training at Pleio
If your application is accepted you will need to attend a 4 day training class. At this time you will learn all about what a GoodStart Agent does and your trainer will assess your skills. At the end of your class you will have a role playing session where seasoned agents and team leaders will meet with you and a few other people from your class and you will go through a script. You will play agent and patient and the facilitator will evaluate how well you do. They will give you feedback and have you role play again to see how well you adjust to their suggestions. At the end the facilitator will let the training team know if they feel you are Pleio material.
Pay at Pleio….The Big Questions:
All agents are paid once a month through Direct Deposit.
Registration Agents are paid for every person they enroll in the program. I have not personally worked in the Registration team, but I have heard that the average pay is between $18 to $24 per hour. A lot of people would like to be in registration but you can not select where you will end up, after training you will be assigned to a team. These calls are cold calls, the patient is not expecting your call and so it does take a certain amount of thick skin to accept rejection and keep dialing.
Call Center GoodStart Agents are paid for “completed” calls. That is to say if you make a call and get no answer, you will not be paid. If you reach the patient and they agree to listen to what you have to say, you have a short (usually less than 5 minutes) conversation with them and you will get paid. If they decided between the Registration call and your call that they don’t want to be in the program, you are paid. If they are no longer taking the medication, they are ineligible for the program and you get paid a smaller amount. The pay does vary from program to program but it seems to average in the range of $12 to $18 per hour. I have personally had hours where I made $30 and hours where I only made $8, it does depend on how many contacts you actually reach. On the plus side, there is no selling, the patients are expecting you to call and they have agreed to this call so there generally is no hostility.
My Experience and Opinion
When I started looking into Pleio it was a fairly new company, they had not yet incorporated into the United States but they were contracting with US Citizens. It was June of 2011 when I put in my application and had a phone interview. At my interview I was told that Pleio would not be doing any training classes until the end of the year at the earliest so I was prepared for a wait. In January of 2012 I received an email asking me if I was still interested and would I like to train to become a GoodStart Agent. I took my training class the last week of February 2012 and was told I would be notified when my assigned drug program started up. I again waited and finally received notification that I would be able to start in April. My first day of working was April 27th 2012. I loved it right from the start! I was helping people, I was thrilled with the response from the patients and I truly enjoyed my job. In my first 3 hours I averaged $16/hr!
I soon learned that the drug programs with this company are cyclical, meaning they run about 3 or 4 months at a time and then the drug companies look through our numbers and listen to our calls and they decided whether or not to renew the contract with us. As the program got near the end it was slow, there were few calls to make and it was very frustrating. It was about this time that I learned that you need to be flexible with your scheduling if you want to make money. Sometimes the calls that are in the system are scheduled for afternoons or evenings and there are few calls during the daytime. When I adjusted my schedule, I made money. I also learned that agents can be transferred to other programs while you wait to hear if the contract will be renewed or you can take a furlough and wait for an email that there is a need for you. Agents who do not meet the 16 hour requirement or are mediocre will be furloughed without a transfer option.
In October of 2012 I saw that Pleio was looking for people to become Team Leaders, this is a better paying job and has more security, I applied and had a phone interview. After my interview I again waited for a decision and in December 2012 I received an email inviting me to train for Team Lead. I had my training class this month and now I am waiting for my new drug program to come online where I will have a mentor teach me the ropes of being a Team Lead.
Yes there is a lot of waiting with Pleio, they do seem to train their agents a month or more in advance of when they actually need them. I believe this is for many different reasons, but one of the biggest is to make sure when they get the go ahead from the drug companies and pharmacies they will have people able to be on the phones working immediately.
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One of the biggest lessons I have learned at Pleio is that you have to learn to manage your money! You will be paid once a month between the 15th and the 21st of the month, although usually the money is in my account on the 15th and only twice I had to wait and received my money on the 20th. Since there are good months and bad months, you have to learn to save a little from the good months to help cover if you have a bad month. It can be a challenge but if you are willing to be flexible and work hard, show your dedication, you will succeed at Pleio. I am willing to testify that I am actually making enough money as a Call Center GoodStart Agent to not only afford my monthly bills but I also just bought a brand new car and am handling the monthly payments. When I move up to my Team Lead Position officially I will make even more money and my world is going to change greatly.
Want to Learn More and Start?
If you want to learn more about becoming a GoodStart Agent or apply you can do so at goodstartu.info
Bottom Line:
There are a lot of people who will say Pleio isn’t worth it, there are people who did not like having to be flexible with their schedule or they just couldn’t be as flexible as was needed. There are people who will say they refuse to work for nothing because they gave up when the call numbers were low. You can not give up with this job, you have to be dedicated to making it work. You have to understand that there will be good days and there will be bad days but at the end of the month you will see the rewards of your efforts. Personally I feel this is the BEST work at home job I have EVER had! I have other eggs that I can work but I don’t because I would prefer to work here at Pleio where there’s no selling and it’s all about helping people.
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Loved reading this. I truly love it when a WAHM finds something she is good at and it helps pay the bills!
Thanks Jess, it really is a great job and I am so thrilled to have found Pleio! I love that they promote from within and am so excited to start my new adventure as a Team Lead in the very near future!
well you better be a better team lead than you are now girlie cause you are not a Team Lead!!
Hello, I’m a new follower to your site. What great info you have here. It’s funny that you did a post on Pleio, because I was just on their site a few days ago. I got sort of discouraged when I read the technical requirements, because I do not have a land line; we had to cut costs. Would you be able to tell me if they give you time to get these things in order, or should I apply at a later date when I have the required equipment? Thank you and your site is greatly appreciated.
Congrats on your promotion as well 🙂
Good luck, Deb! And way to go!
i start with them in February thanks for the feedback sounds like they need people in the afternoons and evenings which is perfect for me!
I worked for this company for 8 months. It was the worst company ever!
why do you say that? can you give more details?
I recruit for Calladay Support Services, a subsidiary of Pleio. We recently changed our name over. Most of the information in this article is valid. Trainings are no longer 4 days long, though. The upcoming trainings are from Feb. 5-7 and Feb. 19-21 and run 4 hours per day. There is sometimes waiting involved when a new drug program is coming on. You need to be flexible. It’s a great way to earn some extra income while working from home. To answer one of the comments above, you do need to meet our technical requirements in order to make calls. Thanks!
Thanks!
Latricia, thank you for that correction, I had heard that the training classes had changed some since I was in mine, glad I wasn’t too far off though. Thanks also for posting the upcoming training dates 🙂
To Daniel, I’m sorry you had a bad experience with Pleio and I hope you have found something that works for you. Not every work at home job is for every person and obviously Pleio just wasn’t for you. I well remember when I started and the frustration I felt, I even debated whether or not Pleio was going to be a viable job for me. I decided to just stick with it and give it a chance and I am glad I did.
One thing I can say about this company, there really seems to be no middle ground. By that I mean people either love it or hate it. I fully believe it really does take a certain kind of person to work here, you need to be flexible, coachable, and willing to adapt to whatever the company wants. Latricia stated it’s a good source of extra income and that is true, I also believe that it can be much more than that if you want it to be.
Hello Deb!
Thanks for the information. Is the training online or is it onsite? If onsite, where?
Thanks,
Raina
Could someone please tell me what version of Adobe I need to pass the Computer System Audit. It keeps telling me I need to install a Security update for Adobe Flash player ABPS 13-09 (HOT FIX) VERSION 10.0.42.34. Where can I find and download this.
Thanks for your help,
Jackie
Hello Jackie,
Just go to http://www.adobe.com, click download at the top of the page, the click “Get adobe flash player”. Then follow the instructions provided for installation.
Deb,
I am in training right now. This is the most amazing opportunity possible. The article you wrote really helped me make this decision also. I will be doing training wed-fri. this week. I cannot wait to be a part of this amazing journey! 🙂
I start training on July 22nd. Thanks for this info!
I also start training on July 22. I’m looking forward to it. It something that in my wheelhouse,and it’s a great feeling to know that your helping someone. Thanks for the great review…
Great article! I start training July 22 and have a question about payroll. If you get paid once per month, when is the deadline each month to turn in invoices/hours and what date does each pay period begin? 🙂
I went thru training at pleio, great trainers. I left because for 30 days they would not let me work more than 2 hrs per day. I worked about 8 hrs. I had 1 person answer and listen to my speech and questions. That was the oly one I got paid for. If no one answers, does not speak English or they hang up on you . You do not get paid anything. It would be great if after 3 day training you could work up to 8 hrs. So you could #1 earn a little money and #2 get some experience under your belt. The service they provide is great and needed !!
I am wondering if they provide bonuses? Sounds like a great job.
I was looking for a work at home option as my husband is active duty military and I often have SO much trouble finding work when we move. Why doesn’t Pleio want professionals like RNs and Pharmacists working for them? I find that very strange.
I would like to know if you are still working for this company, since they just listed opportunities to become an agent again. Thanks for any update.
Hi, I just finished only 4 day training {4 hours each day}, passed all quizzes with 100% on 4th day of training you have to “role play” scripts. Myself and most of my class were nervous, which they said that’s fine! We all stumbled on certain things. .I received a letter did “not” get the job. It may be a great company, But the 4 days of training was not just reading scripts, it covered a lot of things you have to know…and I did read scripts…morning, noon and night. thought I had it aced! But guess jitters set in, when your being tested on it. I also had to purchase a phone with jack on the side, and headphones to go with, $101.00 which can now be returned no big deal! All and All wish they had longer training, 4 days is a lot to absorb for newcomers, or another whole day of just script reading roles .And lost 45.00 background check money…..oh well…..There will be another job.
how to contact the recruiter?
I have a skype interview tomorrow with Pleio,is their interview a video call type?am not good at interviews,just wondering what questions they ask?
Are you still in team lead role? If so how do you like it and what do you do? Is the pay better?
WARNING! PLEIO IS MISLEADING.
You aren’t paid per hour your paid per Successful call that you complete.
They show favoritism and they are not professional.
People in management have even lied on workers to terminate their contract.
IT’S NOT WORTHIT AND THE BBB SHOULD BE CONTACTED.
Would you mind telling us approximately how much per month one can anticipate to make ? Just asking for an average, Thank you!
I have worked for Pleio too. Great company and they truly care about their agents.
Hello do you still work here?
Hello, I am considering applying for this position but do not find any posted remarks within the last few years. Would somebody let me know their experiences in the last year or so? I have 10 years background on community health education via phones so the work seems pretty straight forward for me despite the negative comments above. I am used to paid training so that will be a factor. Thanks to anyone willing to network with me on this company.
Hi,
did you set aside 15-20% for quarterly estimated taxes? As you are an independent contractor, you have to do this or get penalized. Just though I would add this so people would know about it!