MarketLinc- Work at Home Job Review

MarketLinc describes itself as the “leading provider of online conversation optimization solutions for high tech companies.”  They were founded in 1988, and they actually do work with some big names, including McAfee and Microsoft.  The company offers remote sales positions that allow workers to perform their duties from the comfort of their own homes with a flexible schedule.

What Kind of Work Would I Do for MarketLinc?

Basically this is a phone sales position.  Conversations with potential customers start with an online chat.  “Chats” are sent to remote sales associates based on prescreening ensure chats are with qualified buyers.  After the initial chat, successful sales often migrate to telephone conversations.

Sales associates are provided with training, support, and tools that help and allow them to do their job to the best of their ability and become as profitable as possible.

What about the Money?

Sales associates are paid twice per month based on whichever of the two compensation models they choose.  Those who choose to work as remote employees receive base pay plus commission. MarketLinc tells us their base pay is between $10.00 and $11.28 per hour (plus commissions).

Independent contractors receive straight commission, but at a higher percentage rate than those receiving commission plus base pay.

They also receive first priority when chats are being assigned.  Priority is given based on performance, meaning the better job you do with what you have, the more opportunities to earn become available.

Application, Training, and Advancement

Application is made by sending a resume and cover letter detailing how your previous experience is relevant to the job.  Within 2 days of the application being received and accepted, a telephone interview will be conducted to determine if the application process will move forward.  Training takes 6 to 10 days and includes orientation, sales training, and project training.  One on one as well as group coaching is provided.

There is no fee for training at this time, but the applicant is required to pay for a security clearance check resulting in a Police Clearance letter as well as any needed equipment.  Equipment requirements can be seen in the FAQ section of the website here.  The security clearance is necessary due to the personal and credit information that associates must deal with.

Ongoing training in the form of continuing development is also provided, and there are plenty of opportunities and options for advancement for those who work hard and use what they learn during training and continuing development.  There may be opportunities to move to other departments or to become a manager in training, and later, a sales team manager.

Support at MarketLinc

There are various tools offered for support to help associates perform better.   These include but are not limited to:

• The ability to contact the manager at any time during customer interaction via chat, instant message, or phone.
• Flexible scheduling among shifts during the 24/7 working hours.
• Pre shift team meetings

Alternatives to MarketLinc

LivePerson

LivePerson is a well-known provider of cloud-based online customer service solutions. They offer AI-powered conversational commerce and customer engagement tools to help businesses improve their customer service experience.

Their platform supports various communication channels including chat, SMS, messaging apps, and social media. Working at LivePerson can offer the chance to work with cutting-edge technologies, innovate in AI and automation, and directly impact customer experiences.

Intercom

Intercom provides a suite of messaging-first products that are designed to help businesses accelerate growth by providing better customer relationships. The company’s platform is unique in how it enables personalized, messenger-based experiences across the customer journey, from lead generation to customer support.

Employees at Intercom are exposed to a variety of challenges in the field of customer engagement, making it a great alternative to MarketLinc for those interested in this area.

Drift

Drift is a conversation-driven marketing and sales platform that connects businesses with the right people at the right time. It uses artificial intelligence to facilitate interactions between businesses and their customers, with a focus on generating leads and accelerating the sales cycle.

Working at Drift means being at the forefront of a rapidly evolving field, with plenty of opportunities to innovate and make a significant impact.

Zendesk

Zendesk offers a suite of products focused on improving customer service and engagement. Their services include support ticketing, customer chat, call center software, and more.

It’s a leading company in the customer experience space, providing a wide range of opportunities to work with a diverse portfolio of tools and technologies aimed at improving customer service. Working at Zendesk could provide broad exposure to the field of customer engagement and service solutions.

MarketLinc Conclusion

From all appearances this is a legitimate, well established company that offers employees the ability to work from home if desired.  Whether or not a living can be made from home with Marketlinc depends solely on how good you are at what you do, which is sales.

The option to take a base pay helps, but the potential for higher income as an independent contractor is enticing if sales is something you enjoy and are good at.

As with any commission based job, there is no guarantee of how much you will make, but Marketlinc claims that the average hourly wage after the initial learning curve is $14 to $17 including commission, and they state that some of their highest performers earn up to $30 per hour.  If you love sales and enjoy talking to people, this job could be a good fit.

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