NexRep Virtual Call Center [Update]
Updated on: by Amy Kennedy
Last year, I wrote an article on NexRep which published on June 3, 2013. The company has grown and gone through many updates since then. I am happy to report that NexRep’s PR folks actually got in touch with me to inform me about this “new and improved” NexRep.
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In case you missed the 2013 article, I will attempt to briefly summarize what was previously reported about NexRep and incorporate the new changes.
The biggest and most exciting changes are the additional positions of tech support, virtual sales consultants, and beauty consultants. Enjoy!
What Exactly is NexRep?
NexRep is a virtual call center, which allows agents to work out the comfort of their own home. All of NexRep’s agents have the freedom to make their own schedules and be their own boss. They offer inbound and outbound calling, technical or “tech” support, virtual sales consulting, virtual receptionist, and beauty consultant positions.
Certification is also done virtually through webinars and company communication is done via email.
What Are the Hours at NexRep?
Inbound takes calls 24/7, and you must work at least 2 hours at a time. Outbound is open 7 days a week from 9 a.m. – 11 p.m. Eastern Time. Both inbound and outbound have a minimum requirement of 15 hours a week.
Tech support operates 7 days a week from 9 a.m. – 10 p.m. Eastern Time with a 25 hour a week minimum. The virtual receptionists take appointment setting calls Monday – Saturday, 7 a.m. – 12 a.m. and Sunday 7 a.m. – 10 p.m. Eastern Time, with a 15 hour a week minimum.
Virtual sales consultants operate from 9 a.m. – 9 p.m. Eastern Time 7 days a week, with a 20-hour-a-week minimum. Beauty consultants are required to work a 20-hour-a-week minimum within Monday – Friday 6 a.m. – 10 p.m. and Saturday 8 a.m. – 6 p.m. in Eastern Time.
What Is Certification Like at NexRep?
Certification for Inbound agents is 2 weeks long, with the first week being in a virtual classroom. The second week is taking live calls and receiving performance feedback and coaching. For the first week, the hours will be Monday – Friday 10 a.m. – 3 p.m. and for the second week is Monday – Friday 10 a.m. – 4 p.m. Eastern Time.
Outbound certification is also 2 weeks long, with the first week being done in a virtual classroom and the second week taking live calls. For the week in the classroom, the schedule is Tuesday – Friday from 11 a.m. to 4 p.m. and the second week certification will be Monday – Friday from 10 a.m. – 1 p.m. or 1 p.m. – 4 p.m. Eastern Time.
Certification for tech support is 2 weeks long from Monday – Friday 10 a.m. – 3:30 p.m. Eastern Time. Most of the time will be spent in the virtual classroom along with practicing troubleshooting techniques.
Virtual receptionists have certification for 1 week Monday – Friday 10 a.m. – 3 p.m. Eastern Time. This will include time in the classroom and taking practice calls.
Certification for virtual sales consultants is for 1 week, Tuesday – Friday 11 a.m. – 4 p.m. Eastern Time. This will include time in the classroom and taking practice calls.
Certification for beauty consultants is 1 week long Monday – Friday 10 a.m. – 4 p.m. Eastern Time. This will include time in the classroom and taking practice calls.
What Skills/Special Training Do You Need for NexRep?
While NexRep prefers two years of call center experience and a college degree, they will consider those not meeting these requirements. Please apply at http://nexrep.com/agents.html#become_agent and attach a copy of your resume to the application, no cover letter needed!
What Are the Computer/Equipment Requirements?
You must have:
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- High-speed Internet access, hard wired, no Wi-Fi
- Windows-based computer with updated software
- USB headset noise cancelling headset, such as Plantronics 478 Stereo USB Headset/Mic
- Active email account
- Unlimited long distance for certification or a Google voice account
- Basic computer skills
- Strong commitment to customer satisfaction and sales
There is a $25 fee to cover a background check. NexRep requires a background check to protect their client’s personal information. Only after you have completed an assessment and are invited to a certification class will you be asked to pay for the background check.
Are You an Independent Contractor or an Employee?
You are an independent contractor and responsible for your own taxes. NexRep will send out a 1099 if you make over $600 by the end of a calendar year.
What is the Pay Like at NexRep?
The pay for inbound calling is 100% commission-based with no limit or cap on the amount of money that you can earn. For outbound calling the pay is $5 an hour plus commission. The virtual receptionist pay is $0.25 a minute talk time. Tech support is a flat rate of $10 an hour. Virtual sales consultants receive a base pay of $8 an hour plus commission. Beauty consultants receive a base pay of $10 an hour.
Most NexRep agents are averaging $10 to $15 an hour after the commission is factored into the pay, with top performing agents making over $25.
When is Payday at NexRep?
Payday is every two weeks via either a mailed check or direct deposit.
How Can Someone Apply to NexRep?
Go to the website at http://nexrep.com/agents.html#become_agent
Alternatives to NexRep
Alorica is known for its customer relationship management solutions and operates across a wide variety of sectors, including communications, retail, energy, healthcare, and government services.
Alorica offers many work-from-home opportunities through Alorica At Home, providing training and flexible scheduling for roles like technical support, sales, and customer service.
LiveOps positions itself as a “modern call center” that offers cloud-based services to businesses in healthcare, retail, and insurance, among others.
It’s known for providing a flexible work model for agents, allowing them to choose when and how much they work. Jobs offered range from customer service and tech support to insurance claims and sales roles.
Sykes Enterprises specializes in providing comprehensive customer contact management solutions and services to Fortune 1000 companies around the world, especially in the communications, financial services, healthcare, technology, and transportation and leisure sectors.
With Sykes Home, the company’s work-at-home program, they offer a range of remote jobs that include customer service, technical support, and more.
Working Solutions has been providing work-at-home opportunities since 1996. They specialize in many business sectors including healthcare, retail, travel, and communications.
Agents are hired as independent contractors and can choose projects that best fit their skills, making it a flexible alternative for those looking for remote work.
Concentrix is a multinational company that provides customer service for their clients in various industries, including technology, automotive, banking, healthcare, and more.
Concentrix offers both on-site and work-at-home opportunities, known as “Work At Home” or “WAH.” These opportunities allow employees to support customers via phone, email, or chat.
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