Sitel- Overview of a Home Based Call Center

Updated on: by Amy Kennedy

Sitel Home Based Call Center with Benefits!

Who is Sitel?

Sitel is a telemarketing and outsourcing business headquartered in Nashville, TN. It maintains over 130 call centers in 26 countries.  With a workforce of over 58,000- Sitel is a prime business that manages inbound customer service calls for many top brands.

Need Easy Extra $350+/Month For Free?

  • SwagBucks: Watch videos, take surveys, shop and more to earn real money. Earn up to $35 per survey! No hidden fees and completely free. Join Swagbucks Now to Get $5 Free
  • InboxDollars: Has so far paid its members over $40 Million. Watch videos, take surveys, shop and more. Join InboxDollars Now and Get Free $5
  • SurveyJunkie: Make $5-$25 in your spare time from home to take online surveys, participating in a Focus Groups and trying new products. Join SurveyJunkie Now
  • Branded Surveys: Complete online surveys. Collect points. Redeem your points for cash & gift cards. No hidden fees and completely free! Has so far paid its members over $18 Million. Join Branded Surveys Now

What Kind of Work at Home Jobs are Offered by Sitel?

Sitel hires home based call center agents from across the United States and around the Globe.  The specific type of phone work involved will depend on the client you are hired to care for. They have major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communications companies.

Calls are inbound and may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting.

Depending on the client you are working for, some calls may involve an element of sales- such as offering additional products and services.

Does Sitel Hire on an Employee Basis?

Yes. Working for Sitel means you are an employee, rather than an Independent Contractor.

Does Sitel Offer Their Home Agents Benefits?

Yes!  Their benefits are listed as:

  • Medical and dental benefits for full time employees
  • 401(K)
  • Hourly based pay with possible incentive opportunities
  • Vacation and holiday pay
  • Employee discounts with Sitel’s many major brand-name partners

What is Involved with Training?

Training is paid for and requires a full time schedule availability. Depending on the campaign you are being hired to serve- training can last anywhere from 1 to 6 weeks and require a full 40 hours each week. Training is completed from home.

How Much Does Sitel Pay?

I have read that pay may depend on the client/campaign you are hired to service. Pay may range in the area of $9-11 an hour.  Sitel employees are paid through direct deposit or a total pay card (debit card).

Does Sitel Offer Flexibility with Scheduling?

Although their job description does not verify the scheduling process- I have read from others that you actually create your own schedule- provided it meets the needs of the campaign you hired to service.

Your schedule is fixed. However, if needed, you can submit a request for a change of hours.

What is Required to Work at Sitel?

The following are listed as the qualifications to become a Sitel Employee:

  • Prior customer service experience preferred
  • Self-motivated and able to work independently
  • Excellent verbal and listening skills, including a professional and articulate voice
  • Ability to multi-task in several computer applications at once while holding a conversation with a customer
  • Enjoy working in a fast paced, and at times, hectic environment while maintaining a professional attitude
  • Ability to maintain a quiet work environment without any conflicting responsibilities
  • High school diploma or GED at minimum
  • Must successfully pass a criminal background check, credit check, and drug screen
  • Maintain a deep commitment to provide each and every customer with exceptional service

There are also additional equipment requirements that will be required before you can begin working. They include:

  • Hard Wired DSL or Cable Internet (not included: dial-up, satellite or wireless connections)
  • Windows 7 or 8 (Apple/Macintosh is not supported)

Specific requirements for your computer can be found on their site but a diagnostics test will be offered during the application process to ensure your computer meets the requirements.

What Are Others Saying?

Reading through forum posts about Sitel- it is clear there is a mix of opinions. Each agent’s experience may depend on the campaign they are hired for as well as the team of management worked under.

It seems the biggest complaint is trying to get upper management to reply to requests such as shift changes or for support during calls.

I have also read complaints from people who feel there is a lot of micromanaging at Sitel.

Need Easy Extra Cash?

Pinecone Research, a leading name in online survey panel honesty, absolutely guarantees $3 cash for every survey you complete!
Take advantage of their time limited New Membership drive and register NOW. Join today: 100% free!

Join Pinecone Research Now

On the other side- others are saying it is the best job they have ever had.

Sitel has received mediocre reviews on Glassdoor and Indeed by current and past employees.

What Makes Sitel’s Home Based Call Center Stand Out Amongst Competitors?

In the highly competitive industry of home based call centers, Sitel manages to distinguish itself through several key factors. 

From its prestigious client partnerships to its employee benefits, Sitel offers a unique work environment that sets it apart from its competitors.

Exceptional Client Partnerships and Brands

Sitel’s home based call center stands out due to its impressive roster of client partnerships. 

The company collaborates with major brand-name partners in various industries, including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communications companies. 

By working with these renowned brands, Sitel offers its home agents the opportunity to handle calls related to well-known products and services. 

This association not only adds prestige to Sitel’s operations but also ensures a diverse and engaging work experience for its employees.

Employee Benefits that Prioritize Well-being and Financial Security

Sitel values its home based call center agents and demonstrates this by providing a range of attractive employee benefits. 

These benefits contribute to employee satisfaction and overall well-being. Sitel offers medical and dental benefits for full-time employees, ensuring their health needs are taken care of. 

Additionally, Sitel provides a 401(K) retirement plan, enabling employees to plan for their future and build long-term financial security. 

These benefits showcase Sitel’s commitment to the welfare of its employees and set it apart from competitors in the industry.

Focus on Comprehensive Training

Sitel stands out amongst competitors by prioritizing comprehensive training for its home based call center agents. 

Training is a crucial aspect of preparing agents to deliver exceptional customer service. 

Sitel ensures that agents are well-equipped to handle various scenarios and customer inquiries by offering paid training sessions that can last from 1 to 6 weeks, depending on the campaign. 

This training is completed remotely, allowing agents to learn from the comfort of their own homes. 

By investing in thorough training, Sitel sets its employees up for success and ensures a high standard of service.

Commitment to Employee Support and Satisfaction

Sitel’s dedication to employee support and satisfaction is another factor that differentiates its home based call center from competitors. 

The company strives to maintain a supportive and collaborative work environment, fostering a sense of belonging and teamwork among its agents. 

Sitel offers avenues for employees to voice their concerns or request changes, such as shift adjustments, ensuring their needs are addressed.

How Can I Apply?

You apply to work for Sitel using their online application process.

Related Posts:

Earn Everything… nearly!

Join Ipsos iSay, one of the few Faithful and Honest survey panels and earn prizes, gift cards and donations. Stack your points and redeem them: Simple! No hidden fees and completely free!

Join Ipsos Now


Click here to post a comment...
Post comment

Andrea J

October 30, 2013 at 10:23 am

Hi! Just wanted to clear this up. Health insurance is available through a reputable insurance company after 90 days, and you will have only one choice until you’ve been there at least 3 years. Specialist visits are $40, and there is a $3k deductible on lab services, surgeries, procedures etc… I have found it very easy to use and understand, though I need a lower deductible in order to afford to take better care of myself. Not sure about which campaigns offer the “making your own schedule” thing, but my campaign does not. They were very evasive about schedules when we were in training and withheld the schedule until we were a week out of training, which was 6 weeks later. Training was 8-5. PTO becomes available after 6 months of employment and when it is available, it will be very difficult to get approved as it is always busy. Must be requested 3 weeks in advance and can’t be used to make up time that was lost for missing work. Most available schedules will require that you work both days of the weekend. The partial weekend schedules are very difficult to get. They may accept schedule change requests with the condition that you go part time. You will have to bid to keep your schedule every 4 months. You will be ranked based on performance and that will determine the likelihood of your obtaining the schedules you bid for. However, even if you’ve ranked pretty well, it won’t help if all the available schedules to bid on won’t work for you. I’ve bid twice. The first time, there was a 4 hour difference in my start time, the second, another 4 hour difference. It has been very difficult and disruptive to me and my family – though it may not be as bad for single people, or those with older children who don’t need them as much. The swing shift is always extremely busy and they never seem to be able to have enough agents to cover it. On the up side, I find that Sitel is much more professional and organized than the other WAH centers I’ve worked for. Also, the project I work for is fairly easy – though you will always have complicated calls and irate callers in any call center. Ultimately, I would say that the only drawback is scheduling. I’ve worked for busier centers and have never had such difficulty using PTO or obtaining a schedule that was during reasonable work hours. I find it surprising that the shift bid process isn’t a huge waste of time and resources for them when they could simply hire for the hours that they need rather than try to hook people in who are desperate for work and then switch them to completely different schedules in the next bid ( a detail that they, of course, leave out during training as we were led to believe that our schedules would be permanent.)

Miranda Grimm

October 30, 2013 at 10:28 am

This is extremely helpful information Andrea! Thanks so much for taking the time to share your experience with Sitel for us.


July 29, 2014 at 12:28 pm

I’ve just started with Sitel, and it seems to be a decent company to work for. I’d just like to shed some light on what’s necessary to get started (because it was such a hassle for me).

First off, if you don’t have a reliable source of transportation, you may want to make arrangements with someone because there is a required drug test and you’d have to have documents notarized.

Also, you might want to have a little change in your pocket in case you don’t have a standalone monitor on hand. I’ve never owned a desktop computer, so I didn’t. They’re inexpensive on sites like Craigslist and you can likely get one from a friend. I know that they send different materials for different campaigns, so you may not need that.

They send most of the equipment you’ll need, but if necessary. make sure that the monitor you get also comes with a VGA cable or you’ll have to buy one (mine was roughly $25). And if your modem is far away from where you’ll set up your home office, you’ll probably need to invest in a really long ethernet cord.

Since I’m just beginning, I can’t critique the company itself, but I hope the information I left can help someone if they decide to apply for this position.:)


October 13, 2014 at 7:05 pm

You all were very informative, thanks for taking the time to reply “:)


May 31, 2015 at 2:35 pm

I have just accepted a position there and had the drug test and waiting on the background check. According to the recruiter all I will need to work there is a stand alone monitor and broadband internet such as cable or dsl, and that they will send me everything else I will need.

Starting pay was at 9 which is much better than Sykes which was minimum wage.

If you have Sykes post up I will be replying to that as well because people should be aware of a few things before applying there.

Dez Keyes

July 31, 2015 at 6:35 pm


I just accepted a position at Sitel and will start in August for the Pompano Beach, FL location. Can someone tell me how much will be deducted from my paycheck for Health Insurance, Dental and Vision? Is the Insurance offered by United Health or by another insurance company. This and any additional information will be helpful.


Karen Garrett

November 7, 2015 at 5:08 pm

I begin training next week and look forward to this new step in my work career. The will be my second online at home position. It has already proved to be a much better company because I am not just an independent/freelance worker. I will not have to search for times to work because of the set schedule. All the staff members have been very helpful and extra nice. The tech support is the best I have ever talked with. I feel that this position will be a positive experience while providing income for my family. One more thing, the company is paying during the training, at my previous work place we not only did not get paid but we had to pay for the training. Looking forward to my next path work for Sitel.


May 6, 2016 at 1:10 pm

Hi everyone! So I just got hired through Sitel and start on the 17th. I’m on the Toys R Us account. Does anybody know what all the equipment is that they send you? And has it the Toys R Us account?


October 3, 2016 at 2:09 pm

Hello everyone… I was recently hired to work for Sitel on their Starbucks campaign and I was wondering if anyone has any additional information that I might need before I start training on 10/9/16… Thanks


October 15, 2016 at 6:06 am

Just wondering how is it going for you? I just also got an offer for the Starbucks campaign and I am awaiting my bg check to come back.


December 8, 2016 at 7:29 am

Excellent information with unique content and it is very useful to know about the information based on blogs.

Thanks for sharing this valuable information to our vision. You have posted a trust worthy blog keep sharing.Nice article i was really impressed by seeing this article, it was very interesting and it is very useful for me..