Review of ContractWorld

Updated on: by Amy Kennedy

Contract World is a great place to find work at home jobs with big companies like Loreal, KFC and moreWould you like to work from home for a few big name companies?

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Are you comfortable working phone jobs from the comfort of your home?

Do you prefer a variety of phone jobs, including insurance, sales and customer service?

Then ContractWorld might be something for you to further explore.

What Exactly is ContractWorld?

ContractWorld is a company that you can sign up at to be able to work for other companies which sometimes only hire through ContractWorld.  Some of these big name companies include KFC, Pizza Hut, and L’Oreal.  These are all virtual call center jobs for well-known companies that you would be working from at home.

ContractWorld is located in Ontario, Canada but does hire in the United States–just not in all 50 states.  It appears that they use an IBO model similar to Arise in that you sign up through them and use their portals and training as well as pay fees for training and certifications with various clients. There is no mention of having to incorporate as you do with Arise.

What Do Remote Customer Service Agents Do at ContractWorld?

Again, remote ContractWorld service agents serve the clients, however they indicate in the training that they want to be served.

These call center jobs can be for:

  • sales
  • customer service
  • travel
  • appointment setting
  • insurance
  • technical support

What Are the Equipment/Computer Requirements to Work for ContractWorld?

You will need:

  • an updated hardwired PC or laptop with high-speed Internet.
  • anti-virus and anti-malware software installed.
  • a landline phone and a headset connected to it.
  • a VoIP phone for training purposes.
  • a quiet office space with minimal distractions.
  • a webcam
  • possible other requirements depending upon the client.

If you have ever worked a work-at-home (WAH) call center job before, then you will recognize most of these requirements as being the basic equipment needed.  You probably have most of the equipment already.

What Is Training Like at ContractWorld?

Again, training is something that you pay for at ContractWorld and it can be anywhere from a two or three-day training session to a few weeks’ of training.

There are two levels of training.  Both require a one-time fee of $75.  The first level is the Business Access Training where you will learn the AgentAccess OS software.  This is a one-time 8 hour training session.

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The second is the Application Training course. This course will take between two and eight days depending on the company to which you are applying.

What Are the Fees at ContractWorld?

Other than the previously mentioned fees, there will be:

  • a background check for $45.
  • an ongoing AgentAccess software fee of $29 per month plus an additional $10 for each additional client.
  • A PaySource Direct Service fee of $4.95 or more per month plus $2.50 is added for each additional client.

Are You an Employee or an Independent Contractor?

You are an independent contractor and responsible for your own taxes.  Should you make over $600 a year, you will be sent a 1099 Income Tax Statement.  Some of the fees and certainly the training are considered a business expense, all of which are tax deductible.

What is the Pay Like at ContractWorld?

Payment will depend upon the client and their expectations, but the pay appears to be from $10 to $16 an hour.  You can also work for more than one client at a time, which would also increase your number of hours and therefore your pay.   Payment is by direct deposit and is every other week.

How Flexible is the Work Schedule at ContractWorld?

The schedule is flexible with 30-minute blocks, and the client will inform you as to the monthly number of hours required.

What Do Others Say About ContractWorld?

Other than complaints about the fees, I didn’t really find too much negative “buzz” about ContractWorld.  One guy from Canada did post a very positive video about ContractWorld.

What is My Overall Impression of ContractWorld?

Again, I wasn’t able to dig up much negative press on ContractWorld.  Like all opportunities, what works for one person might not work for another and vice versa.

What You Need to Know

Working with ContractWorld requires undergoing a background check to ensure a safe and secure work environment. 

Understanding the background check process is essential for applicants to know what to expect and how it contributes to the overall integrity of the platform.

Why Does ContractWorld Conduct Background Checks?

ContractWorld conducts background checks as a vital step in their hiring process to maintain the quality and integrity of their workforce. 

By conducting thorough background checks, ContractWorld aims to protect its clients and provide reliable customer service agents. 

Clients who outsource their call center operations to ContractWorld rely on them to ensure that their customers’ information and interactions are handled with professionalism and confidentiality. 

By verifying the background of their agents, ContractWorld can instill trust in their clients and provide peace of mind that their customers’ data is handled responsibly.

What Does the Background Check Involve?

The background check process at ContractWorld typically involves several components:

Identity Verification

As part of the background check, ContractWorld will verify your personal information, including your name, address, and social security number. 

This verification is crucial to ensure that the information provided by applicants is accurate and reliable.

Criminal History Check

ContractWorld conducts a criminal background check to identify any past convictions or pending charges that may raise concerns. 

This check helps ensure that agents with a history of criminal activity that could pose a risk to clients or their customers are not hired. 

While the specific scope of the criminal history check may vary depending on the jurisdiction and the nature of the work, it typically includes searches of national and local criminal databases, sex offender registries, and other relevant sources.

Employment and Education Verification

ContractWorld may also verify your previous employment and educational history. 

This verification process helps ensure the accuracy of the information provided in your application and assesses your qualifications and experience. 

By confirming your employment and education history, ContractWorld can verify your skills and background to match you with suitable client opportunities.

Pros and Cons of Working for ContractWorld

Working for ContractWorld offers various advantages and disadvantages that applicants should carefully consider before making a decision. 

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Here are some key pros and cons to help you evaluate whether ContractWorld is the right fit for you:

Pros of Working for ContractWorld

Flexible Work Schedule

One of the significant advantages of working for ContractWorld is the flexibility it offers. 

As a remote customer service agent, you have the opportunity to choose your work hours based on your availability and personal preferences. 

This flexibility can be especially beneficial for individuals who need to accommodate other responsibilities, such as caregiving, education, or part-time jobs. 

ContractWorld’s flexible work schedule allows you to find a better work-life balance and have greater control over your time.

Diverse Clientele

Working with ContractWorld exposes you to a range of reputable clients from different industries. 

This variety provides you with the opportunity to expand your experience and skillset. 

You may handle customer service calls for well-known companies like KFC, Pizza Hut, and L’Oreal, gaining insights into their products, services, and customer interactions. 

Working with diverse clients can enhance your professional development and broaden your understanding of different business operations.

Work-from-Home Convenience

ContractWorld enables you to work remotely from the comfort of your own home. 

This arrangement eliminates commuting time and costs, offering convenience and flexibility. 

Working from home can also provide a quieter and more focused environment, allowing you to perform your duties effectively. 

Additionally, remote work reduces the carbon footprint associated with daily commuting, contributing to a more sustainable lifestyle.

Cons of Working for ContractWorld

Initial Fees and Expenses

While ContractWorld offers opportunities for remote work, it’s important to note that there are some upfront financial commitments. 

ContractWorld requires applicants to pay for training, certifications, and other fees. 

These expenses can impact your initial investment and may take some time to recover. 

It’s essential to consider your financial situation and ensure that you have the necessary resources to cover these expenses before committing to ContractWorld.

Independent Contractor Status

When working for ContractWorld, you are classified as an independent contractor rather than an employee. 

While this status provides flexibility and control over your work, it also comes with certain responsibilities. 

As an independent contractor, you are responsible for managing your taxes, benefits, and insurance. 

This requires additional effort and financial planning to ensure compliance with tax regulations and secure necessary insurance coverage. 

It’s crucial to factor in these considerations and be prepared to fulfill the obligations of an independent contractor.

How Can Someone Interested Apply to ContractWorld?

You must first become a member by filling out the form.  There is a resume builder and a remote certification check list that can help you get started after you pay the initial fees.  Then after everything is completed, you are free to apply to jobs.

Good luck to all who apply!

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January 24, 2015 at 9:38 am

I am currently hiring at home agents. If interested check out my website at you will get paid every Friday. Training and support is the best for any home position. Contact me at [email protected] and I can send you all the information and get you started today.

Leisa Good

January 26, 2015 at 9:46 am

@Courtney – Interesting!


February 25, 2016 at 12:51 pm

How does an individual become a VA with your company