Take Customer Service Calls for Direct Interactions
Updated on: by Amy Kennedy
Have you ever had your vehicle immobilized because you forgot to pay a parking ticket?
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If so, you probably had to call to pay the fine and get it mobilized again. Well that’s exactly what customer service representatives at Direct Interactions do. This article will provide more information on the work at home customer service opportunity with Direct Interactions
What do customer service representatives at Direct Interactions do?
Customer service representatives at Direct Interactions take calls from people who need to pay unpaid parking tickets to have their vehicle mobilized again.
What is scheduling like, and how many hours would I have to work?
Scheduling is flexible – shifts are open 7 days a week from 4 am to 12 am Pacific time (7 am to 3 am Eastern Time). You need to work at least 30 hours a week, and at least 6 of those need to be on the weekend.
What kind of training and experience is Direct Interactions looking for?
You need to have at least a high school diploma and some call center experience, and you need to be able to pass a background check.
What other qualities do agents need to have?
Since you’re going to be talking to people who have had their vehicle immobilized, you’ll need to be able to remain calm, cool and collected, and still be able to provide accurate information to the callers. You also need to be able to handle and resolve customer complaints.
What technical requirements does my computer need to meet?
Your computer needs to be running Windows XP, Vista, or 7, have Internet Explorer 7 and Firefox installed. You also need to have a DSL or cable internet connection and a corded landline phone, a USB headset, current anti-virus and anti-spyware software installed, and an operational firewall installed.
How much will I get paid working for Direct Interactions?
You’re paid $9.35 an hour during training, then once you start taking calls your rate goes up to $10 per hour. If you speak Spanish, you can potentially make $11 per hour.
What do others have to say about working from home for Direct Interactions?
I found several very positive reviews on Glassdoor for the work at home position with Direct Interactions. Many people like the flexibility of the job, and many people have good things to say about management. There were mixed opinions about pay – some thought it was great, others thought it could be improved. Cons mentioned by some were the pay, and also that some of the calls can be abrasive, since many of the people that you’re talking to are not happy.
This all sounds great, how do I apply?
Go to the Direct Interactions career page and choose “work at home”. Then, select the position you’re interested in, and fill out the application. If the company thinks you’re a good fit they will contact you for an interview.
Are there alternatives to Direct Interactions?
If you are looking for remote jobs like in Direct Interactions, you can try the following options too:
SYKES is a well-known global company that provides customer engagement services to companies around the world.
They often hire remote customer service representatives to handle all kinds of customer inquiries, from tech support to billing questions.
As an employee, you’ll have the opportunity to work with a diverse range of businesses and industries.
Liveops is a virtual call center company that uses a cloud-based platform to provide customer service solutions.
As an agent with Liveops, you work as an independent contractor, which offers a great deal of flexibility.
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The company serves a wide range of industries, from healthcare and retail to insurance and telecom, providing ample opportunity to gain experience in various fields.
Working Solutions is a recognized leader in on-demand contact center services, offering opportunities to work from home.
They hire for several different industries, including travel, retail, healthcare, and more.
As an agent with Working Solutions, you can enjoy the benefits of a flexible schedule and the ability to choose the client programs that suit your skills and interests.
Conduent provides various business process services to organizations in more than 40 countries around the world.
They hire virtual customer service representatives to help their clients in a variety of ways, from troubleshooting technical issues to handling billing inquiries.
They offer full and part-time positions, with benefits for full-time employees.
TTEC is a business process outsourcing company that provides customer experience solutions to many of the world’s most iconic brands.
They offer a variety of remote jobs, including customer service and technical support positions.
With TTEC, you have the opportunity to support some of the largest companies in the world, all from your home office.
If you’re looking for a job that’s challenging and provides a lot of flexibility and excellent pay, Direct Interactions could be an excellent fit for you. If you’ve had any experience with them or decide to apply, feel free to comment below!
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