Understanding Virtual Assistance – Part 2 – Knowing What Services to Offer
Updated on: by Leisa Good
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In my last article in this series, we talked about six tough questions to ask when considering if virtual assistance is right for you.
Obviously if you are going to be a virtual assistant, you will need to decide what services you’ll offer. You will want to decide before a potential client asks and throws you off guard. So will it be typing, transcription, writing, web design or another skill set altogether?
The simplest way to decide which services to offer is to make a list of the services you know you do very well. What did past employers say about your skills and abilities? The bottom line is that most of us know what we do well and what we don’t. The real test in virtual assistance is to admit what you do well and not let the desperation for clients persuade you to take work you cannot do.
No one needs the pressure of trying to “pull it off” when offering newly learned services to clients. No, you “put it off” until you feel confident enough to offer that skill. If a client requests a service you don’t offer, inform the client that you do NOT offer that service but will refer him/her to someone who does. Once you begin networking with other virtual assistants, you’ll be able to refer clients or set up joint ventures (contracts or subcontracts) with other VAs.
Occasionally, a client will request a skill or service in which you may be only vaguely familiar. However, if you feel this is something within your scope of services that you could learn in a reasonable amount of time—I’d say do it. For example, I once had a client request that I write a catchy voice message for her business’ answering machine. While I had never written a voice message script before, I had written radio commercials scripts before. I felt that I could do it when weighing the similarities between the two genres. And I did it!
I always advise future VAs to take a sheet of paper and make three columns: “Services to Offer”, “Services Not to Offer”, and “Services to Learn”. “Services to Offer” are those skills that you know beyond a shadow of a doubt that you can offer. “Services Not to Offer” are just that. The ones that make you cringe just thinking about. “Services to Learn” are those skills that you would like to learn and eventually offer. Just thinking about learning those new skills has you excited.
Still not 100% sure about what you do well? Do a Google search and see what other virtual assistants are offering. Then go to Brainbench and take a few tests. There are personality assessments, aptitude tests, and skills tests. See what your score is and decide from there. No one needs to know your score but you. There are also places online to take a free typing test such as Typingtest.com
Anything from typing to web design, you decide what to offer. But no matter what skills you offer, you be proud of those skills. Because no one can offer them quite like you. You are unique and special, and so is your virtual assistant business.
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Did you miss Leisa’s last post, Part 1 of her Virtual Assisting Series? Find out, through Six Basic Questions if Virtual Assisting is for you.
- Understanding Virtual Assisting – Part 12 – Where Will You Find Your Clients?
- Understanding Virtual Assisting – Part 3 – Do I Need to Become Certified?
- Understanding Virtual Assisting – Part 11 – Writing Your Business Plan
- Understanding Virtual Assisting – Part 10 – Transitioning into Your Virtual Assistant Practice
- Understanding Virtual Assisting – Part 13 – Networking and Organizations for Your VA Practice
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