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Do you enjoy surfing the Internet and using search engines?
Do you have a basic knowledge of how websites should load and function?
And, do you like to give your honest feedback about websites to help them become more user-friendly?
Then UserZoom would like to hear from you.
Its online usability tester jobs just might be the right WAH gigs for you!
What Exactly is UserZoom (YouEye)?
UserZoom, formerly known as YouEye, is a company which specializes in creating better digital experiences for people who use websites, applications, and other digital media.
Our original review focused on YouEye as I gathered information from other YouEye reviews and the site itself to let you know what it had to offer.
YouEye has since been bought out by UserZoom and has transformed into that and the IntelliZoom panel through which testers work.
As YouEye, the company was focused much on consumer research with some usability research mixed in.
This research often came in the form of learning more about consumer buying habits and trends.
Businesses rely on this information to create better products and overall better customer experiences.
As UserZoom, the company has become more focused on the digital experience rather than shopping and buying experiences.
UserZoom helps website owners, app designers, software designers, and others in the digital media world learn more about the user-friendliness of their systems.
UserZoom’s mobile and desktop usability systems deliver to all types of businesses.
Among their stellar list of clients are eBay, Google, Walmart, Etsy, Facebook, GoDaddy, Fidelity Investments, SalesForce, and many other recognizable companies.
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While all of this sounds very well and good, how does this apply to you a work-at-homer (WAHer)?
Well, keep reading.
What Does an Online Usability Tester Do?
Your role as an at-home, online usability tester or “participant” for UserZoom will be to help web developers and web designers obtain feedback from different client websites.
You’ll actually be working through the IntelliZoom Panel, UserZoom’s website that handles all panelists and their surveys.
Your job is to test a website for about 10 to 20 minutes and give your feedback about its usability.
Some of the things you’ll specifically look for include how easy it is to navigate the site, how easy it is to search for and find the information you need, whether links work, how the site looks formatted on your screen, how easy it is to check out products on the website, and a host of other scenarios.
Your web testing or “study” will be recorded via webcam as you speak out loud into the webcam about your experience.
Who Can Join the IntelliZoom Panel?
IntelliZoom Panel looks for panelists who are in the United States or the United Kingdom and are native English speakers, as most clients speak only in English.
You need to also be at least 18 years old, or 21 years old if they live in the United States.
IntelliZoom Panel members should have no problem using basic computer equipment, like web browsers, a webcam, and a microphone, since you’ll need to use these with every test.
You should also not have anything against having your face and voice recorded for tests.
Are You an Independent Contractor or Employee?
You are an independent contractor when you work with UserZoom and its IntelliZoom Panel.
You will be responsible for your own taxes and should you make over $600 a year, IntelliZoom Panel will send you a 1099 Tax Form (if you’re in the United States).
This job isn’t really a “job”, but more like a gig that’s super flexible, which means you’re free to work with other similar sites (we list some of our favorites below) to get some extra cash in your free time.
What Skills/Special Training Do You Need to Work for IntelliZoom Panel?
There aren’t really any special skills or training necessary to work with IntelliZoom Panel.
The website only requires that you’re at least 18 years old, or 21 if you live in the United States, speak English natively, and have working equipment for each test.
It also goes without saying that you should be an excellent communicator.
While you’re taking a test, you need to be able to voice your thoughts and opinions very clearly without a lot of filler words, like “um” and “ah”.
Clients rely on you to give them clear feedback that’s helpful and thoughtful, so it’s necessary to have excellent verbal communication skills.
What Computer Equipment Do You Need?
The great news is that you can use a PC, laptop, Mac or a mobile device to take UserZoom’s usability tests.
Here are the other computer requirements:
- Mac with OS X 10.8 or higher or PC with Windows 7 or higher
- webcam and microphone
- Internet connection or DSL
Now, if you are planning on using a mobile device for test-taking, you need:
- iOS 7or higher (iPad or iPhone)
- Android 4.0 or higher
- Wifi connectivity (preferred) or cellular connectivity
- A front-facing camera
You also need to be able to download UserZoom’s software that makes it possible for you to take tests for clients.
The file is small and quick to download, but if you’re leery about putting any extra stuff onto your computer or device, then this gig might not be for you.
What Are the Hours and Schedule Like at UserZoom?
The best part about this type of work is that you’re an independent contractor, so the hours are flexible, and you can log in whenever you want.
That doesn’t mean that work will always be available to you, but you can always log in and see if there is any work to do.
UserZoom also sends out invites to people who qualify for upcoming usability tests, so you don’t always need to log in to see if tests are available.
Instead, keep an eye on your email and respond to the tests you’re interested in taking.
What is the Pay Like?
The pay is different with each completed study depending on their length and complexity, but the site states that most average about $10 for 10-20 minutes of work.
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Some studies will be longer than others but they’ll pay accordingly. Longer studies can take between 30 minutes to 1 hour.
Payment is made via PayPal within 21 days of completed tests, but you could get your money sooner than that.
The 21-day stipulation gives the team a chance to review your work before it gets sent off to clients.
Remember that IntelliZoom Panel also offers regular, non-video surveys too, which pay an average of $2 each.
Again, this rate can go up or down depending on how long and in-depth a survey is.
What Do Others Think of UserZoom?
UserZoom does seem to get some good reviews around the web from people who’ve used it or currently take tests with IntelliZoom Panel.
Although I can’t find any Better Business Bureau (BBB) information about UserZoom or IntelliZoom Panel, YouEye did have an A+ rating with the BBB.
To find out what people really think about the newest company, I read through various web reviews.
Most people agree that the usability tester gig is a fun and easy way to make extra money.
Here are some other common praises and complaints I’ve seen about UserZoom throughout my research:
Pro: Decent Pay for Work
You get $10, on average, for video tests and an average of $2 per regular survey.
That’s really not bad considering that these prices will generally take only 10 to 20 minutes of your time.
These rates are actually a little bit above industry standard, which is always good news for panelists.
Pro: Pays on Time
Another bonus is that I can’t really find many reports about IntelliZoom Panel members having problems getting paid.
Although some payments will take up to 21 days, they do eventually make their way to member PayPal accounts without issue.
The only thing that might affect the promptness of a payment is if your survey or test was rejected because you didn’t do something correctly or follow instructions.
Each test will come with specific instructions of things you should focus on talking about in the test, so it’s important to follow those instructions so your test doesn’t get rejected.
Then, you shouldn’t have an issue getting your test approved and paid on time.
Con: Not Much Work Available
This complaint is a common one with almost any survey or usability test site like UserZoom and IntelliZoom Panel.
Members say that survey invites are few and far between, which makes it difficult to predict how much you can make in a week or month using UserZoom.
Some people might get a few survey invites a month, whereas other panelists wait months before even receiving their first invite.
It all depends on how many clients the company has available with testing needs.
And, your demographics make a difference.
A company might look for people in a specific city, so if you don’t live in or near that city, you won’t be eligible to take the survey.
There are a lot of factors that go into UserZoom deciding who to invite to surveys, and it’s unfortunately not really anything you have control over.
Con: Surveys Fill Quickly
Another issue is that surveys you might get invited to fill up quickly…really quickly!
I’ve seen some people say that they click on the survey link a few seconds after getting the invite only to be told that the survey is already filled.
That’s because each usability test and survey has a quote of how many respondents can be involved.
With usability tests, there might only be 5 responses needed.
Surveys might have 100.
Either way, when 100 people try to take a usability test or 500 try to take a survey, a huge portion of them will be denied because the quota is already filled.
You have to be pretty quick in your responses to invites, so it’s a good idea to set up notifications through your email inbox to have them pop up on your mobile device or computer as soon as you get a new email.
What is My Overall Impression of UserZoom and the IntelliZoom Panel?
UserZoom seems like a cutting-edge technology company that is growing and evolving with the needs of the internet.
I think the online usability tester position could be a great “side egg” for someone who enjoys this kind of work.
You definitely can’t count on it for full-time work, but you can use it in conjunction with other side gigs to bring in a little extra money.
As far as usability testing sites go, I do think that UserZoom is one of the most trustworthy on the web.
It seems to pay decently for your time, is fair in its approvals, and pays members on time for their work – all of which are excellent signs of a legitimate company that cares about its members.
How Can an Interested Applicant Apply?
To get started as a UserZoom panelist, you need to head to the IntelliZoom Panel website to sign up.
Be sure to read through its helpful FAQ section first, since there’s a lot of good information about what you’ll do and what to expect.
The sign-up form will ask you basic information about yourself and your demographics.
Once you submit that form, you’ll need to download UserZoom’s software that makes it possible for you to take usability tests using your webcam and microphone.
Get that set up and you should be ready to start a practice test that determines whether you can read and follow instructions, have working equipment, and complete usability tests correctly.
You should then be ready to start receiving available invites for usability tests and regular surveys that match your demographics.
What do you think of UserZoom? Did you have any luck getting tests here or know someone who has? Feel free to leave us a comment below and let us know your thoughts.
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