What To Do When You Have No Internet Access

Updated on: by Erica Martin
What you do when you lose internet connection while working
When you work from home, one thing that most companies require you to have is a reliable high-speed internet connection. But sometimes things happen that interfere with your internet service – your internet service provider could be doing work in the area or your modem could get worn out and stop working.  This post will provide information on what to do when your internet connection goes down.

When your internet service goes down:

  • If you do phone work from home, your company should have some kind of procedure in place for dealing with emergencies like power outages or no internet access – follow their procedures so you don’t get in trouble for not showing up to work, or for leaving early if you lose your internet during your shift.
  • Call your internet service provider – the customer service representative should be able to tell you if there is an outage in your area. If there isn’t, the representative will probably take you through the steps for rebooting your modem. If your internet service doesn’t come back up after you reboot your modem, then the representative will probably have you schedule an appointment for a technician to come out, hopefully the next day.

If you have to have a technician come out –

what to do about your work:

  • Keep your supervisor up to date on the situation. If you do phone work and have shifts scheduled, see if you can get someone to cover your shifts.
  • If you’re a freelance writer or you’re working on some other project and the deadline is getting close, see if you can work somewhere else that has an internet connection, such as the library or an internet cafe. Or, if you don’t need an internet connection to do your writing, or your article isn’t due right away, you can work on the article offline and then submit it once you’re back online – most of this blog post was written offline while my internet service was down. If that’s not possible, you may be able to enlist other friends to help you. As a last resort, contact your client and let them know your situation.
These are just a few basic guidelines for what to do when you lose your internet – I would love to hear how you have dealt with having no internet in the past.

Notes from Miranda

I have had some experience with my internet going out as well. I would love to share how I handled those situations:

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When working LiveOps I had horrible internet connection that would go out randomly and my provider would not be able to come to my home for several days. Thankfully LiveOps had a toll free number agents could call to release their scheduled hours.

If you work for a call center- find out what their set procedure is for instances when your telephone or internet loses connection. Most likely they have a procedure already in place. Just be sure to keep that information handy!

Use Your Phone’s Internet

Another solution that may be possible to some of you is your smartphone’s internet connection. Many of today’s new cell phones have built-in WiFi capabilities. I have heard of this service being referred to as a ‘hotspot’. Call your cell phone provider if needed to find out how to enable this feature. Then you can access internet using your cell phone’s wireless connection through your laptop or other mobile devices like a tablet.

However, this is only good for freelancers like writers who are not required to have secure, wired service. Additionally, this can quickly use up your monthly internet package you have with your cell phone provider.

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Leisa Good

June 27, 2013 at 9:57 pm

Yes, I have had my Internet go out on occasion. I just inform my freelance writing clients and then use the necessary channels of communication at my then call center job. It is always frustrating when the high-speed Internet goes out, but it does happen.