Work from Home for eModeration

Updated on: by Amy Kennedy

emoderation review

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Have you ever wondered about being an online moderator?  EModeration hires people to do just that from the comfort of their own homes. They hire people from all over the world to work in multiple languages, but most of the staff is located in the UK and the US.

What is eModeration?

Following is background information received via email exchange with eModeration staff.

EModeration Limited is an award-winning social media management agency. It works with some of the world’s biggest brands, including BBC Worldwide, HSBC, Mind Candy (Moshi Monsters), MTV, Sony Mobile, ITV, Hyundai, Smirnoff, the LEGO Group, Sprint and The Economist and agencies, including Starcom MediaVest Group, Wieden + Kennedy, Ogilvy, Saatchi & Saatchi, DDB Worldwide, Crispin Porter + Bogusky and Publicis Groupe.

Based in London UK, with offices in Los Angeles and New York, eModeration provides multi-lingual moderation and community management services, consultancy and social media crisis management training  to clients in the TV, entertainment and digital publishing industry and blue chip clients hosting online communities.

Committed to ethical business practices and to the promotion of child online safety, eModeration’s CEO Tamara Littleton recently worked with the UK Government department UKCCIS to produce its guidelines on how to moderate online environments for children.

EModeration contributes to the growth of knowledge in the social media world via its white papers, blogs and seminars, and has a strong roster of returning clients who appreciate the high quality of its services. ”

What Does a Moderator Actually Do?

Basically, you watch online discussions as assigned, and delete comments that could be considered inflammatory, libelous, crude, obscene, or are otherwise not allowed by the platform owners.  Read about an eModeration moderator’s day here.

What Skills are Required?

As an eModeration moderator, you would typically be responsible for overseeing and maintaining online communities, enforcing guidelines, and ensuring a safe and positive environment. While specific requirements may vary depending on the company and the platforms you’re moderating, here are some skills that are generally beneficial for a moderator position:

  1. Strong communication skills: Effective communication is essential for engaging with users, addressing their concerns, and enforcing community guidelines.
  2. Excellent written language skills: Moderators often need to write clear and concise messages, warnings, or explanations to users.
  3. Cultural sensitivity: Understanding and respecting cultural differences and diverse perspectives is crucial in moderating global communities.
  4. Attention to detail: Moderators need to carefully review user-generated content to identify violations of guidelines, spam, or inappropriate content.
  5. Problem-solving abilities: Moderators may encounter challenging situations and conflicts between users. Being able to navigate and resolve these issues in a fair and diplomatic manner is important.
  6. Familiarity with social media platforms: Having a good understanding of various social media platforms and their features is beneficial for effective moderation.
  7. Empathy and patience: Moderating online communities often involves dealing with frustrated or upset users. Demonstrating empathy and maintaining a calm and patient demeanor is important.
  8. Ability to work independently: Moderators often work remotely and need to manage their time effectively, make decisions autonomously, and prioritize tasks.

What About the Money?

EModeration offers flexible hours and pays monthly.  The pay rates vary depending on specific roles, and they hire moderators, community managers, tech assistants and project leads all for work at home positions.

What’s the Chatter?

There is not a lot of chatter about eModeration in the forums.   No news is usually good news, and frankly eModeration appears to be a totally legitimate company that hires employees to work from home.   For more information and how to apply visit their recruitment page here.

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March 7, 2013 at 4:43 pm

This is actually and interesting way of getting some social experience for the CV too!