Work from Home with Amazon

Updated on: by Amy Kennedy

Work from home for Amazon.comIf you shop online regularly on the popular website, you’ll be happy to know that they  hire people to work from home.   Most of their jobs are customer service positions, but they may also hire for other work from home positions.  In this post I’ll focus on the work from home customer service positions that Amazon offers.

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First, it’s important to note that even though this is a work from home position and all the training is done from home, Amazon only hires people who live in certain states – these states are usually Arizona, Kentucky, Texas, West Virginia, Delaware, Florida, Georgia, Kansas, North Carolina, Tennessee and Virginia.  They may post work from home jobs in other states though, so it’s important to keep checking their listings if you’re interested in working for them.

What will I be doing, and what are the requirements for the position?

As a customer service representative for Amazon, you’re responsible for helping people who contact you about different issues or questions about orders.  Most people will contact you by phone, but they may also contact you by chat and Skype.  Qualifications for the position include at least one year of prior customer service experience, a high school diploma, and you’ll need to be able to pass a background check.

Do I have to stick to a fixed schedule?

You do have to stick to a schedule, but you can make changes if you need to – occasionally you may be able to do a shift swap with another worker. You can work full-time or part-time, and you’ll also be expected to work at least one weekend day on a regular basis. Training is paid, and it’s done from home via conference calls.

What are the technical requirements?

Technical requirements to work from home for Amazon include a computer with high-speed Internet access, 5 MB/Sec or higher download speed, a webcam, Windows 7 or 8 64 bit operating system, Windows Auto Update, a dedicated analog phone line, and a distraction-free workspace.

How much does Amazon pay per hour? Do they offer benefits?

The pay rate for this position depends on the state you live in, but it’s usually at least $10 per hour. Benefits include piad time off, employee discounts, 401(k) and health insurance.

Pros and cons of working for Amazon


  1. Work Flexibility: One of the major benefits of remote work is the ability to have a flexible schedule and work from home, which can significantly reduce commuting time and allow for a better work-life balance.
  2. Global Opportunities: As a global company, Amazon offers the opportunity to work on projects that impact customers worldwide. This can provide a sense of accomplishment and allow you to gain experience on a large scale.
  3. Career Growth and Development: Amazon has resources for employee skill development, and there may be opportunities for growth and advancement within the company.
  4. Benefits: Amazon typically offers competitive benefits packages, including healthcare and 401(k) plans. Some positions may also include the potential for stock options.


  1. High-Pressure Environment: Amazon is known for its fast-paced and high-stress environment. The expectations can be high, and the workload can be challenging, which isn’t for everyone.
  2. Work-Life Balance: Despite the flexibility that remote work offers, some employees have reported difficulties achieving a healthy work-life balance due to expectations of high productivity and availability.
  3. Corporate Culture: Some people have reported a challenging corporate culture at Amazon. As with any large corporation, the culture can vary from team to team, so this isn’t universal but is worth considering.
  4. Job Security: While this depends on the specific role and the company’s circumstances, there can sometimes be less job security in remote positions or in roles that are more easily outsourced.

How do I apply?

If you’re interested in applying to work from home with Amazon, go to their job search page, enter the words “work from home” in the keyword field, choose “customer service,” and “United States” and click “search.”

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Gwen Steadman

January 29, 2019 at 8:55 am

I am interested in working from home for Amazon. I have been a
RN for 30+ years.