Work From Home With Benefits for Sykes
Updated on: by Amy Kennedy
Join SYKES Home Powered by Alpine Access as an at home customer care representative. The contact center services we provide for our clients cross a wide spectrum from Inbound Sales to Customer Service to Technical Support, Billing and others. These services can also be delivered through a variety of communications channels such as voice, chat, email, text and social media.
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Applying to work with SYKES Home is a 4 step process.
Step 1: The Company asks that you make sure you meet all of their qualifications and requirements, by reviewing their FAQ and Qualifications sections.
Step 2: You will be required to open an account at SYKES Home Jobs.
Step3: Now you need to complete your application. This will include answering prolife questions and uploading your resume. You will then be presented with jobs based on your experience.
Step 4: If you qualify for a program, you will be invited by SYKES for a group interview. If they determine that you are a good match, you will receive a job offer.
*Please note that if you are offered a positions with the company, you will be required to pay $45 for a background and credit check.
SYKES currently hires employees from 40 state across the US:
AL, AZ, AK, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MO, NE, NV, NH, NJ, NY, NC, ND, OK, PA, SC, SD, TN, TX, UT, VA, WA, WI
Employees are trained via virtual classes. These classes are taught by a certified professional facilitator who is an expert in the subject matter. The online learning course is a blend of live group interaction as well as self-directed learning. Training is scheduled like regular work shifts, and takes 3-6 weeks. (40 hrs. per week) This training is paid, and perfect attendance is required.
SYKES Home hires employees, not independent contractors, so many benefits are offered. Some of these benefits include medical, dental and vision plans. Disability plans are offered following 30 days of employment. After one year, employees that work 20 hours per week are offered a matching 401k retirement plan.
SYKES Home also has what is known as the Total Rewards CHOICE Program which rewards full-time employee and those close to full time. These employees get the chance to be rewarded with paid time off or cash as a part of this program. Once an employee has worked beyond 335 hrs. in a 12 week period, they start earning their choice of extra cash or Paid Time Off.
Scheduling at SYKES
Each program has its own hours of operation. Most shifts are 5 days per week and include at least on weekend day. You will work the same hours for all five days.
Shift commitments are agreed on when you are offered the position, and are a fixed schedule. Some programs may have flexible schedules. Employees are always notified of their schedule at least one week in advance.
SYKES requires its employees to work between 20-30 hours through the week and at least 4 hours on each weekend.
SYKES Home pays competitive hourly wages for all hours worked, regardless of whether you are on calls or waiting on calls. Pay rates depend on the position and experience. On average the starting rate is around $9.00 per hour. Federal, state, local and social security taxes are withheld for you by the company. Pay periods are every two weeks via direct deposit.
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Employees receive Tenured Pay Raises for every 3,000 hours they work. More details on this is provided upon hire.
View Jobs Openings at SYKES
To see the current work at home job openings at SYKES, visit their website.
Alternatives to SYKES
Concentrix is a globally recognized customer engagement services company that offers work-from-home opportunities for customer care representatives. They provide comprehensive customer support solutions across various industries and have a diverse client base.
Concentrix values employee growth and offers training programs to enhance skills and provide career development opportunities.
Liveops is a renowned virtual call center company that connects remote customer service agents with clients seeking customer support. They specialize in offering flexible work schedules, allowing agents to choose their own hours.
As independent contractors, agents have the freedom to work from home while providing excellent customer care services.
Sitel is a multinational customer experience management company known for its customer care and back-office support services. They have remote work options available for customer service representatives, allowing them to work from the comfort of their homes.
Sitel provides training programs, ongoing support, and various advancement opportunities for its remote workforce.
Arise is a unique platform that empowers individuals to become independent business owners providing customer service and support. Through Arise, individuals can start their own virtual call center businesses and service clients in need of customer care.
Arise offers flexibility and the opportunity to work from home while managing your own business.
5. Alorica at Home
Alorica at Home is a remote work program offered by Alorica, a global customer service solutions provider. Alorica hires customer care representatives to work remotely and provide support to their clients’ customers.
They offer training, resources, and ongoing support to ensure the success of their remote workforce.
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