Working Solutions

Updated on: by Amy Kennedy

Working Solutions: Possibly the highest ranking company to offer work at home jobs!If you are looking for legitimate work-at-home opportunities, check out Working Solutions. Agents of Working Solutions work directly with customers via telephone, online chat sessions and/or email. This is a highly respected and well-known work at home company. This customer service based business has been providing virtual work to remote agents for over ten years. Working Solutions has a reputation for being a company that holds a high-level of respect for their agents. The company offers a variety of work from home jobs for a big list of top brands.

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Application Process

To become an agent for Working Solutions, you will be required to complete an online application. There are no fees to apply or work for Working Solutions.

Step 1: Submit an online application and complete the assessments. (Your Resume can be uploaded in the Additional Information section of your application. The more background information you provide in your resume, the better.  Please note that you must complete the Agent Application through in order to be considered. The company requests that applicants do not mail or email their resumes.)

 Step 2: Your test results will be reviewed by Working Solutions.

Step 3: Once you pass the assessments, you will be invited to a one-on-one phone interview.

Step 4: Schedule your interview.

Step 5: Once you pass the interview you will have agent status.


Standard benefits such as health insurance are not offered. However, agents are offered many Agent Community Perks. These may include things such as discounts from major computer retailers. Working Solutions Agents are Independent Contractors. You work on a contract basis.

Scheduling and Flexibility

Scheduling at Working Solutions is very flexible. Agents pick their own work hours. You are responsible for the hours you schedule. Meeting requirements and performing well on your  programs will allow you to receive priority scheduling.

There may be minimum hours you must meet per your contract and will depend on the program you work under.


All programs are paid differently. Agents are said to earn between $9/hour and $20/hour depending on the program you are contracted under. Your income will be based the programs you do and how many hours you work. Most programs pay on a per-minute basis and offer incentives.

Direct deposit, or checks by mail are offered as forms of payment. Checks are issued on a biweekly basis to those agents that have completed their work invoices.

What Agents are Saying about Working Solutions

One testimonial found on came from an agent who said, “I enjoyed being contracted by Working Solutions for about 6 years” and went as far to say, “I did not experience anything negative during the entire time that I was contracted by them”. 

Many of the reviews on Glassdoor are similar- people who have worked for the company for multiple years and couldn’t find a single negative thing to report. With over 100 reviews, the company currently has a 4.1/5 star rating by current/former agents.

The negative responses are generally people who find the minimum weekly hour requirement to be too high and doesn’t fit their needs.

Members on a WAH based forum, WorkPlaceLikeHome, offer similar feedback about Working Solutions. Members here say the following:

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“Most people seem to love the company, you won’t find many complaints.”

“I absolutely love this company. I am on a project now and about to train for another.”

Overall- this is a great place to begin your work at home career as a home based call center agent!

Other Alternatives

If you’re seeking remote customer service and call center solutions, there are several alternatives to Working Solutions that provide flexible work arrangements and opportunities to work from home.

Here are five options to consider:

1. Liveops

Liveops offers remote call center and customer service solutions, connecting independent agents with businesses seeking flexible customer support services. Their platform enables agents to work from home and handle inbound calls, outbound sales, and other customer-related tasks.

Visit Liveops

2. Arise

Arise provides a platform for remote customer service and support, allowing independent contractors to work from home and serve clients in various industries. Their platform offers flexibility and opportunities to handle customer inquiries, technical support, and sales-related tasks.

Visit Arise

3. Alorica at Home

Alorica at Home offers remote customer service positions, allowing individuals to work from home and provide customer support for a wide range of clients. They provide training, support, and a flexible schedule for remote agents.

Visit Alorica at Home

4. Concentrix

Concentrix is a global company that provides remote customer service and technical support solutions. They offer work-from-home opportunities for agents to handle customer inquiries, provide technical assistance, and support various client needs.

Visit Concentrix

5. Sykes

Sykes offers remote customer service and technical support positions, allowing individuals to work from home and assist customers across multiple industries. They provide training, support, and a flexible schedule for remote agents.

Visit Sykes

View current open positions at Working Solutions

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July 5, 2014 at 7:11 pm

I tried to apply for this job awhile back when this entry was posted. I had to go out of town and plan my wedding, and I got an email stating that I had 14 days to complete my application. I was on Part 2 of the testing assessments, but when I clicked on the link I got in the email, I got a java server error of some kind. I then logged into my account at Working Solutions and it kept telling me that the application was X% complete every time I clicked the Next button. All of my previous information as far as contact info was there, but not any of the essay-type info they wanted for the application. Then, at the end, I got the message that the application had been submitted and to wait for them. But I didn’t redo the longform writing tasks since I had already been going through the tests before this java error. I emailed them about the error and told them where I was in the application process, and they said: “Hello David,
The assessments are currently not online. You do not need to complete assessments
at this time. If we have assessments for you to complete, we will contact you. We
apologize for the confusion and will be in touch as soon as possible.

But I was in the middle of the tests to begin with! So, if this comment makes no sense, trust me, I don’t understand what’s happened either. It’s like I was cut off during the application process. But that was a cryptic response I got. Advice?

Miranda Grimm

July 6, 2014 at 3:03 pm

It’s good that you contacted them. I’ve applied to a lot of places that lead me through a string of confusion that seemed to end nowhere. Most likely, they are now aware of the problem on their end. I know they have been undergoing changes. Maybe if you don’t hear back about any openings in the near future, you could email the same person again to check up on things and make sure they received your full application?

Susan T.

May 21, 2017 at 12:56 am

They never have any available job openings. You will get turned every time you apple for a program opportunity. Good luck!

Susan T.

May 21, 2017 at 12:57 am


Susan Smith

September 4, 2017 at 12:04 am

They never have anything available/open and they have been losing a lot of contracts. I would look elsewhere. I haven’t logged onto their site in three months.