Formerly known as West at Home, Alorica at Home provides work at home call center opportunities to agents across the United States. The company currently employs thousands of call center representatives who work from the comfort of their own homes.
Alorica at Home operates from Irvine, California and specializes in outsourced customer service.
In 2015, Alorica acquired West at Home to expand its business into a virtual call center. Alorica currently serves over 200 clients, with most them being Fortune 500 companies.
Working for Alorica (West at Home)
As an at home agent for Alorica at Home, you’ll be responsible for a few different types of tasks.
Agents answer phone calls, respond to live chat requests, and answer e-mails.
You’ll provide a variety of interactions to customers based on where Alorica at Home feels you fit in best: customer service, sales, or technical support.
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With Alorica at Home, you won’t adhere to just one of its clients. You could potentially handle several incoming calls or chat requests from customers of different clients in one work day.
Alorica West at Home hires its agents as employees rather than independent contractors, so you’ll be included on payroll and guaranteed minimum wage for your state. You’ll also be eligible to opt-in for medical and dental benefits if you’d like, but you’re required to pay for the benefits.
What is the Application Process Like?
You can fill out an application online by answering questions about yourself and any related experience you might have. The online application takes about 45 minutes.
You’ll then complete an assessment so Alorica at Home can place you in the proper division: sales, technical support, or customer service. During this time, you’ll also have a say in the type of job you’d like to have with Alorica (West at Home) by ranking your preferences.
Next, you’ll complete an online behavioral assessment to determine how you’d handle specific situations that you may encounter each day. Alorica at Home will use this information to ensure that you’d be an excellent candidate for a position.
If Alorica at Home believes you’re a good fit, you’ll be invited back for additional screeners related to sales, technical support, or customer service position. If Alorica at Home wants to hire you, you’ll receive an employment offer online, which you will need to review and sign.
Depending on the project you’re assigned to, you’ll either must complete Instructor Led Training (ILT) or Computer Based Training (CBT). Both can be completed online, with ILT led by a virtual instructor, and CBT being comprised of self-guided modules. Both trainings are paid for using an hourly wage.
What are the Requirements?
You must complete the appropriate training before you can begin working on any project. Before you start training, you’re required to obtain a background check, which you must pay for. The background check costs $31.95, and you can pay via debit or credit card.
You must be at least 18 years old and have a valid high school diploma or GED to work with Alorica (West) at Home.
Alorica West at Home currently hires in certain counties within the following states:
Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, and Virginia.
When you begin the application process, the system will tell you if you live in a location where Alorica West at Home hires agents from.
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Since you’ll be answering phone calls at home, you must have a dedicated work space free from background noise and distractions. It should also be comfortable enough for you to complete work in for several hours per day.
Consider investing in a comfortable chair and desk with plenty of space for your computer, phone, writing materials, and anything else that will help you through your workday.
You are required to have a feature-free landline phone. Therefore, your phone should not be attached to a fax machine, or have voicemail, an answering machine, call waiting, etc. It also must be a corded phone to avoid the risk of a dead battery. Alorica West at Home does not allow you to use a cell phone.
Although it’s not required, some agents prefer to have two phone lines, with one dedicated solely for their work with Alorica at Home.
In addition to these phone requirements, you’re required to have the following computer and internet specifications:
- DSL, cable, or fiber optic internet connection
- Internet Explorer 10.0 or higher
- PC Computer with Windows Vista, Windows 7, Windows 8, Windows 8.1, or Windows 10
- Monitor size of 17 inches or more with at least 1024 x 768 resolution
- Speakers or a headset connected to computer
- Minimum computer specifications: 1 GB RAM and 1 GHz speed for multi-core processors or 1.4 GHz speed for single-core processors
- For incoming calls, you must have a headset attached to your phone
Additionally, you might consider creating an e-mail address for correspondence from Alorica (West) at Home, since this will be its main form of communication with you.
What is the Schedule Like?
Alorica at Home tries to work with its employees as much as possible by offering a flexible schedule. You can log in and begin working when you want, for as long as you want, throughout the day. However, some projects will require you to work at least one weekend day.
How and When Will I Get Paid?
Since you’ll be an employee with Alorica West at Home, you will always receive at least minimum wage during the times you work.
You’ll typically get paid per minute, per call. But, if you receive a low amount of calls in an hour, you are still guaranteed your state’s minimum wage.
If you receive several calls, you could make more than minimum wage. Most Alorica West at Home agents report making, on average, between $9 and $11 per hour.
Alorica at Home pays bi-weekly via direct deposit or Pay Card.
What Do Other Alorica West at Home Agents Say?
These reviews tend to be the most honest and unbiased, from both current and former employees.
If there’s one benefit most current and former Alorica West at Home agents can agree on, it’s the flexible schedule.
Most agents consider this to be the best perk of the job. Agents can create their own schedules to coincide with their lives, whether they need to work around another job, school, or family.
Agents also say that, for the most part, the pay rate is fair.
Unlike other call center companies that hire agents as independent contractors and only pay agents per talk minute, Alorica at Home hires them as employees. Therefore, they’re entitled to minimum wage, regardless of how many calls they receive.
Some agents state that the training materials are far from useful and, instead, they learned more about the job by completing a few shifts. They also say that upper management isn’t as helpful as they’d like it to be if agents encounter any issues.
Other agents say that there’s not much room to move up within the company, even if you excel at your job.
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More complaints focus on the scope of the job itself. Agents dislike the fact that they often must deal with rude customers to get paid, although this tends to be more of a problem with the Alorica at Home customer service positions than sales or technical support.
How Can I Apply?
You can apply for a position with Alorica West at Home by visiting its website and filling out its online application.
I suggest browsing the website before you apply, since it provides a lot of information for you to familiarize yourself with regarding its positions.