NexusOp Work at Home Opportunity for Call Center Agents
Updated on: by Amy Kennedy
UPDATE 6/2023: NexusOp no longer offers jobs under the name NexusOps.
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The company has since used the name Crown Voice for its business.
Crown Voice no longer seems to be operational, either, for about two years now.
We are unaware of Nexus Op or Crown Voice using a new business name.
However, since the company has switched names without much explanation, leaving many to wonder what has happened to them (including its own agents), we no longer recommend NexusOp as a legit place to find call center work.
The company isn’t necessarily a scam.
There are many reports of agents not having an issue getting paid from NexusOp and Crown Voice, which is great.
We are leery, though, of companies that don’t seem to stick around too long, as was the case for Crown Voice.
If you’re looking for other call center jobs, feel free to browse our huge list of work at home call center jobs here.
*Old Review of NexusOp*
Are you interested in working from home but haven’t quite found the perfect job for you yet?
Do you need something that you can learn and start quickly without a long waiting period?
Are you in a pinch right now and need to start making money ASAP?
Is call center work something that you are okay with?
Then NexusOp might be something for you.
NexusOp.com work from home jobs are some of the most talked about in the work at home community, but this NexusOp review will go into detail about the job so that you can decide if it’s the right opportunity for you.
What Exactly Is NexusOp?
NexusOp is a company which hires independent agents to handle both inbound and outbound calls for the financial services industry.
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The calls are all “warm” meaning that the caller already has made an inquiry or signed up for a purchase.
Unlike cold calling, that means that you’ll already be calling people who are somewhat interested in whatever it is you’re calling about, which can make your job a bit easier.
What Do Agents at NexusOp Do?
Independent agents who contract with NexusOp do a combination of sales and customer service for the company.
Their duties include:
Striving for 100% customer retention.
Answering questions about products and/or services.
Explaining new products and services to customers.
Updating customers’ current information.
Upselling additional products or services.
What Are the Skill/Work Requirements to Work at NexusOp?
As an independent contractor, you can certainly set your own schedule. You can telecommute (if offered in your area) even though most agents just go ahead and completely work from home.
Outside of that, you must:
Be able to work without supervision.
Have the ability to read and follow written directions.
Have at least 1 or more years’ experience in customer service and sales.
Have a high school diploma or GED equivalent.
Be 18 years or older.
What Are the Computer or Phone Requirements to Work at NexusOp?
The computer requirements to work at NexusOp are:
To have a PC or laptop that is 3 years old or under.
To have the latest Google Chrome browser installed.
To have a USB headset with a microphone for your computer.
To have high-speed Internet.
To have a quiet work environment.
What is the Pay Like at NexusOp?
While the position does allow you to work from home, it starts off as being paid for talk time on the phone. Talk time here is $.13 to $.44 per minute based on performance.
After your first week or two, the calls drop to “commission only,” with calls paid out at $9 to $13 per call, depending upon what you did for the customer.
The hours are 9 a.m. to 9 p.m. EST, Monday through Friday; 9 a.m. to 6 p.m. EST on Saturday; and 1 p.m. to 6 p.m. EST on Sunday. Pay is weekly via direct deposit.
What Do Others Say About NexusOp?
Glassdoor gives it a 3.4 out of 5-star rating.
You can certainly read more about what others say here for yourselves.
The biggest complaints are too much time lapse between calls or simply not enough calls to make a decent wage.
Many say that while it is hard to make any real money, if you are desperate and broke, you can make money quickly.
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The training is only three hours long, and after that, you can start work immediately.
How Can Interested Individuals Apply to NexusOp?
Go on their website and get the application process started today. Good luck to all who apply.
Alternatives to NexusOp
Liveops is a reputable company that offers remote work opportunities for customer service agents, virtual call center representatives, and independent contractors.
They provide flexibility in scheduling and a variety of client programs to choose from.
Visit their website for more information: Liveops
Arise is a platform that connects remote customer service professionals with companies in need of customer support.
They offer flexible work options and the opportunity to be your own boss as an independent contractor.
Learn more about Arise here: Arise
Concentrix is a global business services company that provides customer engagement, technical support, and other outsourcing solutions.
They often have remote job opportunities available for customer service representatives.
Explore their careers page for current openings: Concentrix Careers
SYKES is a leading provider of customer engagement services, offering virtual customer service positions in various industries.
They have a strong global presence and often hire remote agents.
Check out their careers page for job listings: SYKES Careers
Alorica is a company that specializes in customer experience and call center solutions.
They offer work-from-home opportunities for customer service representatives, providing training and support.
Visit their careers page to explore available positions: Alorica Careers
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