Email and online chat jobs from home are extremely popular for those searching for a work from home job.
Not only are they usually somewhat flexible, but they’re also perfect for those who can’t have a noise-free environment at home.
If you don’t have a dedicated office or you have pets or children at home, email and chat jobs can be the perfect solution.
But, you have to stay on top of them! Email and chat jobs go quickly since they’re in such high demand.
Fortunately, there are several companies who hire frequently for email or chat agents, so you may be able to snag a job if you check back often for openings.
I compiled this list of all known companies that are proven to hire work from home email and/or chat agents so you don’t have to do any digging!
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Email Customer Service Jobs and Online Chat Jobs
Please note that these companies may not be hiring at this time. Instead, these are companies who do, indeed, hire email or live chat agents on an as-needed basis.
So, your best bet is to pick one or two days per week to check each company’s listings for new openings.
Apple hires chat agents for customer service and technical support positions.
However, there is a strong demand for these jobs and they go quickly, so it helps if you’ve had plenty of live chat or customer service experience. You should also be familiar with Apple products.
If Apple offers you a chat support position, it will send you an Apple computer for free.
The rate of pay varies depending on your experience, location, and performance.
For this job, you’ll have a specific schedule, usually including at least one weekend day.
Search and apply to Apple chat jobs.
Arise hires independent small business owners to work with them through contracts with its clients, some of which need email and live chat services.
The pay depends on the client and project, but is said to range between $9 and $19 per hour.
You’ll benefit from a flexible schedule by choosing the clients and projects you want to work with, but you need to commit to at least 15 hours per week.
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Learn more about and apply to the Arise chat support position.
The electronics giant, Best Buy, hires for tech support agents to work from home.
You’ll provide support for Apple and Microsoft products and some mobile apps as part of its “Geek Squad”.
You must be available at least 35 hours per week and have at least one year of technical troubleshooting experience with these types of products.
This position requires that you reside in any of the United States, except California, Alaska, Washington, and Puerto Rico.
Pay is said to be around $11 per hour.
Search and apply to Best Buy chat jobs.
Live Sales Staff
Live Sales Staff provides support to its clients through email, live chat, and online ticketing systems.
It hires at-home agents to provide online help to its clients with customer service or sales positions.
You’ll be an independent contractor with Live Sales Staff, so pay may not be regular.
However, some agents report making about $500 per month via their contracts, but some also say that they’re required to work long hours per shift.
Learn more about the position and send resume to Live Sales Staff.
LivePerson hires customer service agents to work from home for its various clients, via chat, email, or instant messaging software.
There isn’t much information on the website, but it has a “Remote” listing section on its website that you can check occasionally for new chat support job listings and their descriptions.
Search open chat support positions with LivePerson.
MyLivePro hires chat agents to work from home responding to visitor inquiries via text chat.
You must be at least 18 years old and reside in the continental United States (no Alaska or Hawaii).
You’ll be hired as an independent contractor, so you’ll be responsible for your own taxes and expenses, including a required background check.
MyLivePro has scheduled hours that are dependent on each client, so you may work evenings, weekends, or holidays if needed.
Pay is said to be between $8 and $15 per hour, which also depends on the client and responsibilities.
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As a “Needler”, you’ll be responsible for helping online shoppers find exactly what they’re looking for.
This opportunity is more for those looking to gain a side income, since it no longer pays hourly like it did in the past.
Instead, you’ll earn points for helping shoppers via live chat, which you can redeem in the store for merchandise or VISA gift cards.
Read more about and apply to the Needle chat position.
Operator hires agents, known as “Experts”, who help users of the Operator mobile app with their shopping experiences.
Operator will send you live chat requests based on your areas of expertise, and recommend the perfect products for that shopper.
These products will be from companies that partner with Operator, and you’ll get plenty to choose from.
Operator Experts claim to make an average of about $10, plus commissions if people do end up buying the recommended products.
Think of it almost as a referral system.
You’ll need to commit to 20 hours per week, in shifts of 4 to 8 hours.
If your application is accepted, you’ll be asked to take a skills test to make sure you’re a good fit.
Become an Expert with Operator.
Paperless Pipeline (review)
Paperless Pipeline is a software that helps real estate businesses go paperless by scanning and storing their paperwork.
Paperless Pipeline hires chat and email representatives, known as a Customer Advocate, to assist current customers with questions about the software.
The pay rate isn’t disclosed, but a representative for Paperless Pipeline has stated that your rate depends on your position and experience, and is subject to change.
You’ll sign on as an independent contractor, so you’ll be responsible for your own taxes.
Sedgwick CMS (review)
Sedgwick CMS hires for both phone jobs and non-phone jobs, such as chat and email agents.
It serves a wide range of clients, from American Red Cross to PetSmart.
You’ll get hired on as an employee with benefits, like medical insurance and income protection. It also offers training and tuition reimbursement.
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If you’re hired for an e-support position, you may still have to make a few phone calls, although workers say phone calls are minimal for this position. Pay is said to be at least $10 per hour, bi-weekly, via direct deposit.
You must have a high school diploma or GED, at least one year of experience in the customer service field, and have strong communication and computer skills.
Learn more about and apply to the Sedgwick CMS e-mail support position.
Site5 is a web hosting service that uses live chat for technical and customer support.
It occasionally hires agents to fulfill its needs for live chat agents and its online ticketing system. You must have some knowledge of web hosting, particularly the products that Site5 provides and a basic understanding of how to use them.
Site5 does require you to have some previous live chat experience.
You must be able to commit to 15 to 20 hours per week, and you will be on scheduled shifts.
You’ll be considered a part-time employee, but will have some benefits like paid vacation days and medical insurance.
Pay is said to be between $13 and $15 per hour, with the possibility of pay raises.
E-mail Site5 for more information about its chat support positions.
Site Staff (review)
Site Staff says it always accepts applications for its positions, even if it’s not currently hiring.
The company provides phone, chat, and email support for its variety of clients.
The work you’ll be doing is mainly answering inquiries about clients’ products or services, and selling them.
Shifts are between 4 and 5 hours each, and you must be available for at least one weekend shift per month.
Pay looks to be around $10 per hour, but may depend on the client and its needs.
Learn more about and apply to Site Staff chat jobs, or you can search on Craigslist, where Site Staff sometimes publishes job openings.
You can work as a Remote Services Technician or a Personal Technology Expert with Support.com, which provides technical support for consumers and small businesses.
For either of the positions, you’ll need some tech support experience, and the Personal Technology Expert position is said to require more knowledge.
You’ll have a set schedule with the ability to switch shifts with other workers if needed.
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There is a mandatory training period and background check before you are hired on as an employee.
Pay is said to start at about $11 per hour.
Take2Telecom provides live chat services to its clients.
You must reside in the United States, have a college degree or equivalent, and have previous call center or customer service to become a chat agent with this company.
Take2Telecom hires independent contractors for this position.
Take2Telecom provides an extremely flexible schedule where you can log in and work when you’re available.
However, it only pays you for talk time, so it’s best to log in during its peak hours, which you’ll learn more about after you get hired.
Pay is $18 per hour of talk time.
Search for open Take2Telecom positions on Indeed.
Talk2Rep hires Sales Chat Agents to assist current and potential customers of telecommunications companies.
You must have excellent communication skills, typing speed of at least 50 WPM, multi-tasking abilities, and be able to conduct efficient research independently.
You also need a high school diploma or GED and sales or chat experience is a plus.
Pay is said to be commission-based, so the more you work and better your performance, the more you’re able to get paid.
Search for and apply to open Talk2Rep chat positions.
TeleTech hires customer service and tech support agents to phone, email, and chat support.
If your application is accepted, a recruiter will work with you to determine the best project for you, and you can indicate your preference for an email or chat position.
You must be at least 17 years old and have a high school diploma or GED.
You’ll be required to complete a series of MatchPoint tests to prove you have the necessary qualifications for the job.
If you do not pass, you can take them again after 60 days. TeleTech hires you on as an employee, so you’ll need to pass a drug test and fill out an I-9.
Shifts will range from 4 to 6 hours and vary depending on clients’ needs. Most clients require you to work a minimum of 20 hours per week.
Pay is said to range between $9 and $11 per hour.
Learn more about and apply for a TeleTech@Home position.
Televated provides work from home jobs for phone, email, and chat agents across the United States.
Its client base focuses on small to mid-size businesses in need of call center solutions.
Each of its clients has different requirements for its agent, so your tasks may vary between each.
Schedules also vary with clients, but most are typically 6 to 8 hour shifts.
The pay is said to be around $8 per hour, which is based on per-minute of talk time.
Pays twice per month with PayPal. You’ll be an independent contractor with Televated, so you’re responsible for taxes.
E-mail Televated about its live chat agent position.
The Chat Shop
The Chat Shop provides websites with their own chat agents who work remotely.
The Chat Shop provides you with the proper training for each of the possible jobs you’ll be doing, including sales, customer service, or technical support.
This is a full-time position for 35-40 hours per week.
You must have a typing speed of at least 80 WPM, error-free, excellent organization and communication skills, and be able to multi-task.
Pay is said to start at $10 per hour.
Learn more about and apply to become part of The Chat Shop team.
The popular rideshare agency, Uber, hires email and chat support agents to handle its vast amount of inquiries.
Uber hires you as an employee, and you must be available for 40 hours a week.
However, you’ll receive benefits like Uber service discounts, 401(k), paid time off, and more.
A college degree is preferred, but not required. You must have excellent written communication skills, be able to work independently, and multi-task with several chat windows at one time.
A 3-day paid training is required before you’re hired full-time.
Pay is said to be at least $10 per hour to start.
Search for and apply to open Uber e-mail support positions.
Companies with Seasonal or Temporary Email or Online Chat Jobs
If you don’t mind a seasonal or temporary email or online chat job, these companies provide them. They normally hire for phone work in customer service year-round, but if you’re lucky enough to catch them before their seasonal peaks hit, you may be able to get one of their email or chat support jobs.
- Amazon (review) – The online retail megastore typically searches for new chat support representatives in preparation for their busiest holiday shopping months, usually between September and January. If you perform well enough, you may be able to get hired on permanently.
- Sutherland Global (review) – Sutherland Global usually hires phone representatives for customer service and tech support, although some clients require email or chat agent services. Check back frequently for new openings.
- Sykes (review) – Sykes sometimes needs live chat customer service representatives to work for its clients in need of chat services. You can sign up for job alert emails on its careers page for the most up-to-date information.
Find More Email and Online Chat Jobs from Home
Remember, you don’t always have to scour the listings on company websites and get discouraged when you can’t find email or chat jobs.
In fact, simply by searching “email support”, “chat support”, or “live chat agent”, you can find even more companies that are currently hiring for email and online chat jobs.
Make sure your resume or profile reflects any relevant experience you have so it stands out among the other applicants!
And, as always, beware of scams on Upwork and Guru.
Never set up work or payments outside of the platforms, and do your research on the companies before applying.